2 Officer; Agent Onboarding and Optimization at NMB Bank Plc Tanzania

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Tanzania Jobs Portal - Career
NMB Bank Plc
Jobs in Tanzania 2022: New Job Vacancies at NMB Bank Plc 2022

Officer; Agent Onboarding and Optimization – Fixed term (2 years) (2 Position(s))
Job Location :
Head Office, Hq
Job Purpose:
To vet and approve agent’s applications during onboarding and follow-up
on individual performance of the onboarded agents in line with
procedures and regulations
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Main Responsibilities:

  • Ensure all approved agents and within the assigned Zones and
    aggregators have been contracted and the contracts are retrievable and
    are up to date
  • Responsible for uploading new agents, POS
    reallocations, POS additions, blocking and other portal / system
    functionalities for agents of assigned zones or aggregators
  • Provide agents and optimization status of agent’s portfolios
  • Share reports of agents onboarded whenever required
  • Ensure
    termination process is adhered for both voluntary and involuntary
    Agents. See the process end-to-end and ensure that the relationship
    between the bank and the Agents via Branches does not end without proper
    alignment.
  • Support online refresher trainings and Wakala related servicing activities
  • Conduct
    360 check of Wakala activities under assigned portfolio and recommend
    strategies for portfolio growth where necessary. This will entail having
    reports on active and inactive POS / replacement on a weekly basis to
    ensure TAT
  • Provide prompt resolution to Branches / customer
    queries belonging to assigned portfolio, both internal and external.
    Should maintain soft copy of all reported queries to be discussed on
    unit sessions and meetings on weekly basis.
  • Ensure understanding of all programs, systems and procedures necessary to ensure the job is performed effectively.
  • Ensure
    a perfect environment (Shared Folder) managed in terms of Controls by
    performing utmost best practices in organization of Wakala documentation
    and records.
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Knowledge and Skills:

  • Business understanding of branch operations, operational portals, products, and screening.
  • PC literate
  • Good communication and presentation skills
  • Quality and customer focus-oriented skills
  • Ability to work in teams

Qualifications and Experience:

  • Graduate in Banking, Business Administration, or related field
  • Experience in Banking, Microfinance, Payment systems, or support.

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NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer
Job opening date : 30-Sep-2022
Job closing date : 14-Oct-2022


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