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New Job Vacancy at Touch Foundation, m-mama Tanzania Field Specialist

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Position: m-mama Tanzania Field Specialist
Dar es Salaam, Tanzania
Job Status: Full time employment
Touch Foundation,
an NGO working to save lives and relieve human suffering by
strengthening healthcare services in sub-Saharan Africa, providing
better access to care and improving the quality of local health systems,
is seeking an outstanding individual to join its team as its Field
Specialist for the m-mama Tanzania Program. The Field Specialist will
join a team of highly mission-driven professionals with diverse
backgrounds and experiences, ranging from management consulting to
global public health. The Field Specialist will support the regional
roll out of the m-mama Emergency Transportation system in Tanzania, by
working closely with program teams from Touch, implementing partner and
the regional Tanzanian Government, becoming an integral part of Touch’s
commitment to improving health in sub-Saharan Africa.

Foundation is a nonprofit organization founded in 2004 to help
strengthen the healthcare system in Sub-Saharan Africa. Touch’s founder,
Lowell Bryan, a former Director with McKinsey & Company, initially
founded Touch to address the healthcare crisis in Tanzania where he
understood that the country faced a daunting healthcare environment,
with declining life expectancy and increasing maternal and infant
mortality. One of the biggest impediments to access to healthcare was
the dearth of medical professionals. Touch supported the development of a
new medical school in Tanzania, created a program to improve training
and delivery of services by graduates of the medical school, and started
addressing the most critical challenges in the local
resource-constrained health system. The success of Touch’s initiatives
in Tanzania led to the expansion of programs across multiple Sub-Saharan
African countries. In the recent years and in collaboration Vodafone
Foundation and other funding partners, Touch has developed and
implemented in multiple countries (Tanzania and Lesotho) the m-mama
program which tackles maternal and infant mortality by providing
emergency transportation to pregnant women and newborns in distress
during and after childbirth. Touch’s work is data driven and evidence
based, and we strive to share the knowledge and the information obtained
through years of implementation with policy makers and other
stakeholders globally.

Most of Touch’s staff work in Africa to
implement our programs on the ground, with the administrative and
development functions centered in the U.S., in New York City. The people
who work at Touch are very smart, focused, collaborative and driven to
excel which has contributed to the impact that Touch has made.

The m-mama program is an innovative and cost-effective at-scale
Emergency Transportation System for pregnant women and newborns led by Vodafone Foundation and implemented by Touch Foundation.

Foundation and Touch Foundation launched m-mama in 2013 in Tanzania in
collaboration with the Government of Tanzania. This program addresses
the high rates of maternal and neonatal mortality in rural areas by
reducing delays in access to care using safe and timely emergency
transportation for pregnant women and newborns experiencing an
emergency. The central component of m-mama is an emergency transport
system enabled by innovative digital solution to address complications
as quickly and effectively as possible.

This digital technology
is used to triage a patient remotely 24/7 and then dispatch an ambulance
or community driver to bring the patient to a health facility.
Tanzania, after a successful proof of concept implemented in Sengerema
and Buchosa districts, and scaling the program to Shinyanga region, the
m-mama program will be scaled up across the country in collaboration
with the Government of Tanzania starting from October 2021.

are seeking for three (3) Field Specialists to support the m-mama
program team in the implementation and national scale-up of our m-mama
program in Tanzania.

The m-mama Field Specialist will work with
the m-mama program team (Vodafone Foundation, Touch Foundation,
Implementing Partner – Pathfinder International, and LGA stakeholders),
conduct m-mama training during regional roll out and support post
Go-Live activities, and perform other program support activities as
required. She/he will report to the Project Manager and will be under
the overall direction of our m-mama Director of Programs at Touch
Foundation. Responsibilities of the role may be adapted based upon the
experience of the successful candidate.


m-mama regional implementation

  • Assist and support Project Manager in planning and coordinating regional roll out of the m-mama system country wide
  • Support m-mama team in data quality check during system configuration in each new region
  • Support activities for the set-up of each new regional

Dispatch Centers (e.g., procurement of equipment, tools set-up)

  • Coordinate logistics and implementation of Go-Live activities in new regions according to regional roll out plan:
  • Set-up and deliver technical training (dispatcher and admin) sessions
    for m-mama dispatchers and LGA stakeholders for system launch
  • Capacity building of government appointed stakeholders (e.g., ICT officers) in delivering dispatchers and admin training
  • Provide
    support to implementing partner, local government, and dispatchers to
    ensure smooth Dispatch Center operations and monitoring in each region
    during immediate post Go-Live period
  • Build collaborative
    relationships with implementing partner and local government
    stakeholders to establish regular communication and ensure provision of
    support and progress updates on regional m- mama activities



m-mama ICT System

  • Collaborate
    with the Government ICT teams to capacitate implementing partner,
    regional and council ICT officers, dispatchers, and any other relevant
    government stakeholder in providing first level support on ICT
    troubleshooting during post Go-Live activities in each new region
  • Conduct User Acceptance Test for new app version release and provide feedback and inputs to the government and Touch ICT teams
  • Receive
    status update on ICT issues and bugs during post Go-Live activities in
    each new region by monitoring operations with Government ICT team and
    implementing partner
  • Report to Project Manager any delays in any critical issues resolution or any operational challenges during post Go-Live phase

Project Management assistance

  • Work closely with m-mama Project Manager and support the m-mama Tanzania program team in implementation activities
  • Provide support to m-mama program team on monthly Operational M&E, including collection, analysis and reporting of data
  • Assist in preparation of documentation (excel, power point) for stakeholders’ meetings or funders’ meetings
  • Assist in conducting data analysis according to program needs

job vacancy announcements cannot be exhaustive, the Field Specialist
will be required to undertake other duties that are broadly in line with
the above key duties.

Read Also:


Knowledge, Education, Skills and Experience:

  • Bachelor’s degree in relevant field (Business Administration, Management, International Development, ICT)
  • Minimum 3 years’ relevant professional experience in projects implementation at LGA levels
  • Strong analytical, organizational, and problem-solving skills
  • Excellent written and oral communication skills
  • Excellent attention to detail
  • Proficiency
    in the use of office software packages such as MS Office (Word, Excel,
    PowerPoint, Outlook etc.) and standard office equipment
  • Technology savvy
  • Ability to maintain confidentiality regarding sensitive information contained in data sources
  • Ability
    to self-manage and work independently and remotely while aligning
    frequently with the m- mama program team and achieving agreed quality
  • Prior experience in working and collaborating with Tanzanian government stakeholders is preferred

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Language requirements:
Fluency in English and Kiswahili

Other information:
Travel required: 80% of the time will be travelling to regions across Tanzania for training and ICT support

Please submit a Cover Letter and Resume outlining your interest in the position to: Please put “Touch m-mama Tanzania Field Specialist” in the subject line of your e-mailed application.
Deadline for the application: Friday, September 16,2022.

Foundation is an Equal Opportunity Employer and does not discriminate
on the basis of race, religion, national origin, color, sex, age, gender
identification, sexual orientation, veteran status, or disability. All
qualified applications will be given equal opportunity and selection
decisions will be based solely on job-related factors. Compensation will
be commensurate with experience.
For more information about the Touch Foundation, please visit

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