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Job Purpose and Key responsibilities
Job purpose
Internal verification of assessment reports and re-inspecting motor vehicles to assess small damages
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Key responsibilities
- Assess the damage and liability for motor vehicle accidents
- Facilitate issuance of repair authority to motor repairers
- Preparation of motor assessment reports
- Re-inspection of vehicles
- Facilitate issuance of release letters to repairers
- Supervision of external motor assessors
- Review external assessors assessment report to save the company on repair expenditure
- Vetting of motor repairers
- Handle customer enquiries and complaints relating to motor accident repairs
- Ensure salvaged vehicles are kept safe before disposal
- Undertake valuation on motor vehicles
- Perform any other duties as may be assigned from time to time
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Key Performance Measures
- Motor Loss Ratio
- TAT
- Customer Satisfaction Index
- % of vehicle reassessed
- %of valuation report issued
Internal Relationships:
- Accountable to the Claims Manager
- Required to liaise and work closely with the other departments as may be necessary
External Relationships:
- Britam customers
- Insurance sector players
- Garages
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Knowledge, experience and qualifications required
Knowledge, experience and qualifications required
- Bachelor’s Degree in Automotive Engineering
- 4 years’ experience in motor insurance
- Good knowledge of motor insurance covers
- Good working knowledge in vehicle accident assessment and vehicle claims recovery
Competencies
- Knowledge of insurance concepts
- Knowledge of insurance regulatory requirements
- Good understanding of asset valuation and assessment
- Knowledge of claims handling procedures
Core competencies
- Communication skills
- Building Relationships
- Focuses on the Customers
- Develops Self
- Solves Problems
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Primary Location: Tanzania, United Republic of-Mtwara-Mtwara
Organization: International Insurance Business
Job Type: Permanent
Shift: Day Job
Contract Type: Full-time
Job Posting: 19-08-2022
Unposting Date: 02-09-2022
Number of Openings: 1
Thanks for reading New Job Vacancy at Britam Insurance Tanzania – Motor Assessor