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|CRDB Bank Plc
CRDB Bank Plc Jobs, 2022
leading Financial Services Provider in Tanzania with current presence in
Tanzania and Burundi, East Africa. The Bank was established in 1996 and
was listed on The Dar Es Salaam Stock exchange (DSE) in June 2009.
the years, CRDB Bank has grown to become the most innovative and
preferred financial services partner in the region. Supported by a
robust portfolio and uniquely tailored products, CRDB Bank remains the
most responsive bank in the region.
We are a collection of individuals who believe in excellence. We are
always on the look out for fresh talent and we hiring people who have
the drive to succeed and the will to implement the discipline required
to succeed. We focus on nurturing our team and providing our team with
an environment that is conductive to creative thought.
Requisition ID 1525 – Posted 08/18/2022
Reporting Line– Senior Manager; Agency Banking and Distribution Sales
Department- Retail Banking
for driving performance of all types of ATM Machine business across the
country by managing end-to-end their performance, monitoring and
distribution to increase usage, and revenue while improving customer
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overall growth of ATM performance in areas of Transactions, Revenue and
service uptime for both off-site and On-site ATMs to achieve improved
- Responsible for revenue growth associated
with ATM usage by ensuring ATM uptime is at its best all-time as per
required performance percentage.
- Work with Channel &
Distribution and Branch Network to ensure appropriate new ATM
allocations and consistent performance review for possible reallocations
to ensure maximum return on investments.
- Drive increase in ATM
utilization through sales activities to increase usage and performance
by collaboration with internal stakeholders i.e. ICT, Bank Operations
and Branch networks.
- Ensure an updated Escalation Matrix is
developed and implemented to govern the involved stakeholders to
maximise ATM performance.
- Understands basic revenue models and
P/L; meets financial objectives by forecasting; preparing an annual
budget; scheduling expenditures; analyzing variances, performance
reviews and initiating corrective actions.
- Ensure Monitoring of
ATMs performance per branch and zones is provided and feedback to Zonal
Management and support functions with appropriate actions are conveyed
timely and tracked to its closure.
- Ensure adequate ATM
Monitoring for appropriate escalations and resolutions are achieved for
high channel utilization including uptime.
- Responsible for ATMs
replenishments activities by ensuring ATMs DO NOT run out of cash and
appropriate replenishment mechanism is implemented for each type of ATM
to ensure customers obtain service 24/7.
- Ensure all Zonal RM;
Channels and Branches Management analyse performance trends, understand
actions to be taken and have full visibility of ATMs performance in
areas of ATM Uptime, ATM users, Transactions and Revenues on a
daily/weekly/ monthly basis.
- Managing a team of Specialists
responsible for ATMs Operations relating to replenishment, Level 1
Technical Assistance, Offsite ATM operations and performance monitoring.
effective leadership to the zonal & branch teams and mentor direct
reports to prepare them for additional responsibilities.
all specialists reporting to you to ensure performance culture is
embedded and monitor implementations of performance management as per
- Responsible for managing the contract and Service
SLAs with external vendors who provide ATM-related Support or Services
including CIT, for effective Mitigation actions.
- Responsible to
oversee customer experience at All ATMs Machines and ensure all queries
related to Cards Capturing, Reconciliation and Refunds are handled well.
All Types of ATMs are well branded and positioned as per bank and
regulator standards while guaranteeing good performance is achieved.
- Ensure Bank Policies and Procedures are updated and implemented to achieve compliance for both internal and regulatory.
continuous product reviews, craft and develop new products, and enhance
existing ones depending on the market and customer needs changes as
informed by market intelligence.
- Performing quarterly updates
thereof and strategic analysis of the progress in achieving the ATM
roadmap in line with the Bank’s Vision.
- Ensuring satisfactory Audit findings for the ATMs operations at Head office and at the Zones.
Monitoring of Competitors Analysis, Research and screen potential ATM
Business opportunities in the Market and the zones and Identify sales
Activities which to be pursued further.
- Develop, foster and maintain effective relationships with various businesses through the internal and external stakeholders.
Experience, Knowledge and Skills Requirements
Degree or equivalent Advanced Diploma preferably in Business
Administration, Banking, Accounting, Finance or any Business-related
- A minimum of 5 years of experience with proven deep
knowledge in Retail Channels Management, ATM Performance &
Operations, Sales, Distributions and Digital products Sales with proven
Capability and Experience of Managing ATM Performance from Large scale
ATM operations within Financial Institutions.
- The highest level of uncompromised integrity.
- Versatile and adaptable, able to react quickly.
- Able to work in a demanding matrixed environment, a proven track record of working effectively under pressure
ability to build effective, trusted and credible relationships with
multiple constituencies through exceptional interpersonal skills,
communications, actions and presence.
MODE OF APPLICATION
Thanks for reading New Job Opportunity at CRDB Bank Plc – Manager; ATM Performance