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New Job Opportunity at CRDB Bank Plc – Manager; ATM Performance

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CRDB Bank Plc

CRDB Bank Plc Jobs, 2022


We are a collection of individuals who believe in excellence. We are
always on the look out for fresh talent and we hiring people who have
the drive to succeed and the will to implement the discipline required
to succeed. We focus on nurturing our team and providing our team with
an environment that is conductive to creative thought.
Career Opportunities: Manager; ATM Performance (1525)
Requisition ID
1525 – Posted 08/18/2022
 Job Description
Reporting Line
Senior Manager; Agency Banking and Distribution Sales
Department- Retail Banking

Job Summary
for driving performance of all types of ATM Machine business across the
country by managing end-to-end their performance, monitoring and
distribution to increase usage, and revenue while improving customer
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Key responsibilities:

  • Ensure
    overall growth of ATM performance in areas of Transactions, Revenue and
    service uptime for both off-site and On-site ATMs to achieve improved
    customer experience.
  • Responsible for revenue growth associated
    with ATM usage by ensuring ATM uptime is at its best all-time as per
    required performance percentage.
  • Work with Channel &
    Distribution and Branch Network to ensure appropriate new ATM
    allocations and consistent performance review for possible reallocations
    to ensure maximum return on investments.
  • Drive increase in ATM
    utilization through sales activities to increase usage and performance
    by collaboration with internal stakeholders i.e. ICT, Bank Operations
    and Branch networks.
  • Ensure an updated Escalation Matrix is
    developed and implemented to govern the involved stakeholders to
    maximise ATM performance.
  • Understands basic revenue models and
    P/L; meets financial objectives by forecasting; preparing an annual
    budget; scheduling expenditures; analyzing variances, performance
    reviews and initiating corrective actions.
  • Ensure Monitoring of
    ATMs performance per branch and zones is provided and feedback to Zonal
    Management and support functions with appropriate actions are conveyed
    timely and tracked to its closure.
  • Ensure adequate ATM
    Monitoring for appropriate escalations and resolutions are achieved for
    high channel utilization including uptime.
  • Responsible for ATMs
    replenishments activities by ensuring ATMs DO NOT run out of cash and
    appropriate replenishment mechanism is implemented for each type of ATM
    to ensure customers obtain service 24/7.
  • Ensure all Zonal RM;
    Channels and Branches Management analyse performance trends, understand
    actions to be taken and have full visibility of ATMs performance in
    areas of ATM Uptime, ATM users, Transactions and Revenues on a
    daily/weekly/ monthly basis.
  • Managing a team of Specialists
    responsible for ATMs Operations relating to replenishment, Level 1
    Technical Assistance, Offsite ATM operations and performance monitoring.
  • Provide
    effective leadership to the zonal & branch teams and mentor direct
    reports to prepare them for additional responsibilities.
  • Guide
    all specialists reporting to you to ensure performance culture is
    embedded and monitor implementations of performance management as per
    the calendar.
  • Responsible for managing the contract and Service
    SLAs with external vendors who provide ATM-related Support or Services
    including CIT, for effective Mitigation actions.
  • Responsible to
    oversee customer experience at All ATMs Machines and ensure all queries
    related to Cards Capturing, Reconciliation and Refunds are handled well.
  • Ensure
    All Types of ATMs are well branded and positioned as per bank and
    regulator standards while guaranteeing good performance is achieved.
  • Ensure Bank Policies and Procedures are updated and implemented to achieve compliance for both internal and regulatory.
  • Conduct
    continuous product reviews, craft and develop new products, and enhance
    existing ones depending on the market and customer needs changes as
    informed by market intelligence.
  • Performing quarterly updates
    thereof and strategic analysis of the progress in achieving the ATM
    roadmap in line with the Bank’s Vision.
  • Ensuring satisfactory Audit findings for the ATMs operations at Head office and at the Zones.
  • Consistent
    Monitoring of Competitors Analysis, Research and screen potential ATM
    Business opportunities in the Market and the zones and Identify sales
    Activities which to be pursued further.
  • Develop, foster and maintain effective relationships with various businesses through the internal and external stakeholders.


Experience, Knowledge and Skills Requirements

  • University
    Degree or equivalent Advanced Diploma preferably in Business
    Administration, Banking, Accounting, Finance or any Business-related
  • A minimum of 5 years of experience with proven deep
    knowledge in Retail Channels Management, ATM Performance &
    Operations, Sales, Distributions and Digital products Sales with proven
    Capability and Experience of Managing ATM Performance from Large scale
    ATM operations within Financial Institutions.
  • The highest level of uncompromised integrity.
  • Versatile and adaptable, able to react quickly.
  • Able to work in a demanding matrixed environment, a proven track record of working effectively under pressure
  • Proven
    ability to build effective, trusted and credible relationships with
    multiple constituencies through exceptional interpersonal skills,
    communications, actions and presence. 



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