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| NMB Bank Plc |
Manager Payment System Support (1 Position(s))
Job Location :
Head Office, Hq
Job Purpose:
-
To plan, organize and lead a team of Payments Systems Support Analyst
to deliver cost effective and efficient ICT level 2 support services for
all Payment Systems which are not Core Banking System - To ensure
that they meet and exceed business and customers’ expectations
(availability, recoverability, security and continuous improvement).
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Main Responsibilities:
- Implement and co-ordinate an effective Payments systems support
- Plan,
supervise, direct, reporting and administration of the second level
support team(s) on issues pertaining to Payments systems. - Supervise, implement, maintain and improve performance of all Payments systems
- Escalate
incidents and problems to 3rd level support, follow-up & feedback
on the progress made for resolution, conduct weekly meeting with
Payments systems vendor to resolve all outstanding issues. - Plan
and conduct simulation of EOM and EOY runs in Collaboration with CBS
team in order to eliminate any unforeseen incidents for successful
completion of EOD/EOM/EOY batch runs. - Maintain the Risk
Register and controls policy frameworks for all Payments systems
applications and ensure they are updated on an annual basis, engage
Payments systems staff in Risk policy implementation - Manage operational costs; perform cost-benefit and return on investment analyses for proposed solutions.
- Manage
relationships with all vendors of Payments Systems and ensure effective
routine and emergency maintenance of payment systems with no or very
rarely downtime and interruption to business operations. - Provide capacity planning statistics and periodic reports to aid in management decisions.
Knowledge and Skills:
- Payments Systems domain knowledge
- Banking operations.
- Regulatory knowledge in payment systems domain.
- Compliance (AML, Fraud, and sanction screening) knowledge in payment systems domain.
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Qualifications and Experience:
- Bachelors’ Degree in Computer Science or equivalent qualification
- 5 years’ experience in Payments Systems Support or Banking Operations
- Professional Certification in ITIL
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NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Job opening date : 09-Aug-2022
Job closing date : 16-Aug-2022
Thanks for reading New Job Opportunity at NMB Bank Plc Tanzania – Manager Payment System Support
