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New Job Vacancy at Airtel Tanzania PLC – Corporate Retention Executive

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AJIRA LEO
Airtel Africa Limited

AJIRA TANZANIA 2022 | NAFASI ZA KAZI 2022 | NAFASI ZA KAZI AIRTEL | AJIRA MPYA TANZANIA AIRTEL

About us
Airtel Tanzania PLC is one of the leading providers
of telecommunications and mobile money services with operations across
Tanzania. Headquartered in Dar es Salaam, Airtel Tanzania ranks amongst
the top 3 mobile services providers in Tanzania in terms of subscribers.
Airtel Tanzania offers an integrated suite of telecommunications
solutions to its subscribers, including mobile voice , data services as
well as mobile money services both nationally and internationally.
Airtel Tanzania aims to continue providing a simple and intuitive
customer experience through streamlined customer journeys.

Airtel
Tanzania PLC was launched in October 2001 and is Tanzania’s most
innovative mobile phone operator, which has introduced many “firsts” in
the telecommunications sector.
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Corporate Retention Executive

Airtel Tanzania PLC
Tanzania’s leading provider of prepaid, postpaid mobile, Internet services & Mobile Money.
Airtel Tanzania PLC wishes to recruit for a Corporate Retention Executive.
The role reports to the Corporate Relationship Manager in Customer
Experience Department. He/She will be responsible for responsible for
Maintaining high quality of customer service, develops strong
relationship with accounts to ensure sensitivity to the customer’s need,
concern, and emerging requirements. Delivery of Business KPI’s like
financials, customer experience, revenue generations and process
compliance
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The Role Holder duties will include but not limited to:
1. Facilitation on due date Collection;

  • Ensure
    sample bill done before bill run end of month, perform all checks and
    share with IT and Team Leaders on any findings for closure.
  • Ensure Customer’s contact details are correct
  • Cooperate with the CCEs and KAMs on Customer dispute permanent resolution

2. Churn Management & Retention;

  • Drive
    customer experience of assigned portfolio of business accounts
    improving customer satisfaction and quality of relationship, retention,
    growth & development, improved collection & reduce bad debts.
  • Perform 3 retention calls per day and share weekly report
  • Inform customers on new products/services by sending emails. Calls/SMS and communication to KAM
  • Perform account analysis on monthly basis based on Revenue per product
  • Monthly account reconciliation particular overdue accounts
  • Prepare Contract renewal and handle to KAM
  • Tracking all expiring contract
  • Churn Management including win-back and retention
  • Decrease customer complains ensuring all customer request are handled in a timely manner

3. Accurate and Timely reports;

  • Provide feedback to customer within SLA
  • 100%
    utilization on ticketing tool (CWM) ensure all cases (Query, Complain
    & Request) submitted for the resolution within SLA
  • HUR reports and issues closure
  • Maintains tracker to keep track of all complaints and closures

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Academic and Qualifications and Experience:

  • Bachelor’s Degree in business or any other related field
  • 3-5 years’ experience in credit control/ handling receivables preferably in the Telecom Industry
  • Experienced in dealing with Customers
  • Very conversant with MS Office package


Competencies and Behavior:

  • Able to operate in a performance driven organization
  • Good organizational and teamwork skills
  • Self-motivated, enthusiastic, energetic
  • Attention to detail
  • Confident, assertive with good negotiation skills
  • Excellent time Management Skills
  • Customer-centric


Competencies and Behavior:

  • Able to operate in a performance driven organization
  • Good organizational and teamwork skills
  • Self-motivated, enthusiastic, energetic
  • Attention to detail
  • Confident, assertive with good negotiation skills
  • Excellent time Management Skills
  • Customer-centric

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Only shortlisted candidates will be contacted.

We
are an equal opportunity employer and value diversity. We therefore do
not discriminate against applicants on the basis of, among others, their
race, disability, their race, disability, religion or gender. All
employment opportunities are decided on the basis of qualifications,
merit and business need

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