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New Job Vacancy Zanzibar at Qatar Airways Tanzania – Airport Services Duty Supervisor

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AJIRA LEO
 Qatar Airways Tanzania
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AJIRA MPYA TANZANIA 2021 | NAFASI MPYA ZA KAZI 2021

Customer Experience – Airport Services Duty Supervisor – Zanzibar
Tanzania – TZ Location Zanzibar – ZNZ, Tanzania – TZ Category Cargo & Airport Operations Job Id 210000B8
Overview
We
are pleased to announce an incredibly exciting opportunity to join our
Airport Operations team in Zanzibar as Airport Services Duty Supervisor.

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Job Purpose
Supervise
and control flight-handling activities such as Flight Editing,
Check-in, Transfers, and Boarding, etc., in order to ensure a high
service standard. Achieve optimum customer satisfaction and on-time
departure of flights. Excellent skill to deal with flight delays,
disruptions, denied boarding etc. Deputize Airport Services Duty Officer
and/or Airport Representative.

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Accountabilities

  • Acts
    as a Station coordinator in liaison with GHA and QR Department. Works
    closely with GHA and all airport departments to ensure that on-time
    Performance targets are met.
  • Ensures the progress towards
    on-time flight closure and passenger boarding Supervises airport team in
    achieving on-time performance.
  • Facilitates the Ramp Handling
    activities in liaison with GHA, Caterers, Fuels, Maintenance, Cargo, and
    Crew to expedite departure. Works with all departments to ensure
    on-time performance.
  • Utilization of maximum resources by
    planning efficient duty allocation for Customer Service Agents. Ensures
    efficient use of manpower during duty period.
  • Reviews aircraft
    allocations according to the Movement Signals / Late Arrivals / Loads
    etc. Ensures all departments are aware of operational messages and
    requirements
  • Provides support to Airport Services Duty Officer
    in case of Flight Disruptions, Misconnections, and Denied Boarding and
    ensures passengers are provided with all possible facilities. Ensures
    passengers are provided with full support during any disruption on his
    shift.
  • Performs other related duties, as assigned, for the
    purpose of ensuring the efficient and effective functioning of the work
    unit.
  • Any other operational tasks/responsibilities as may be assigned by the Airport Services Manager.
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Qualifications

  • Bachelors Degree or equivalent
  • Fluent in English both written and spoken
  • Advanced
    Customer Relations trainings such as Passenger services (Altea),
    Baggage Services (World Tracer), Ground operations (GSM/GOM), Dangerous
    goods Regulations, weight and balance, Sound knowledge of Amadeus
    Reservations & Ticketing, including ID/AD tickets (Industrial/Agent
    Discounted tickets)
  • High computer literacy
  • 5 years of job-related experience required

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About Qatar Airways Group
Our
story started with four aircraft. Today, we deliver excellence across
12 different businesses coming together as one. We’ve grown fast, broken
records and set trends that others follow. We don’t slow down by the
fear of failure. Instead, we dare to achieve what’s never been done
before.
So whether you’re creating a unique experience for our
customers or innovating behind the scenes, every person contributes to
our proud story. A story of spectacular growth and determination. Now is
the time to bring your best ideas and passion to a place where your
ambition will know no boundaries, and be part of a truly global
community.

How to apply
If you have what it takes
to be part of our 5-star team, please take the first step and apply now
by uploading your CV and completing the online application.
Closing Date: 20-10-2021

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