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New Job Vacancy United Nations (UN) at UNDP Tanzania – ICT Associate

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AJIRA LEO
UNDP

Jobs in Tanzania 2021: New Job Opportunities at UNDP Tanzania, 2021

ICT Associate
Agency
UN Women
Title ICT Associate
Job ID 38365
Practice Area – Job Family Management Capacity Development – ICT ASSOCIATE
Duty Station Dar es Salaam, Tanzania, United Republic of
Education & Work Experience G-Bachelor’s Level Degree – 5 year(s) experience, H-Some Graduate School – 6 year(s) experience
Languages Required: English, Desired: Swahili
Grade SB3
Vacancy Type Service Contract (SC)
Posting Type External
Bureau Africa
Contract Duration One Year renewable
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Background
UN Women, grounded
in the vision of equality enshrined in the Charter of the United
Nations, works for the elimination of discrimination against women and
girls; the empowerment of women; and the achievement of equality between
women and men as partners and beneficiaries of development, human
rights, humanitarian action and peace and security.

Under the
overall guidance of the Chief, Information and Communications
Technology (ICT) and the direct supervision of the Operations Manager,
the ICT Associate executes ICT services in the Country Office,
implements ICT management systems and strategies, provides daily
technical support to users of information management tools and
technology infrastructure. The incumbent is responsible for review and
advice on the use of new technologies that will enhance the Country
Office productivity. The ICT Associate promotes a client-oriented
approach.

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Duties and Responsibilities
1. Provide support to the implementation of ICT strategies and new
technologies in accordance with corporate information management and
technology standards, guidelines and procedures

  • Provide inputs to the development and implementation of the ICT annual work plan;
  • Provide IT support in the use of Atlas (UN Women’s implementation of
    PeopleSoft ERP) functionality for improved business results and improved
    client services.

2. Provide technical support in the functioning of the Country Office hardware and software

  • Make routine repairs and change hardware electronic components;
  • Provide technical support to the installation and maintenance of all
    communication systems including mobile and satellite phones;
  • Provide technical support to the installation commercial and in-house
    developed software and related upgrades, anti-virus programmes;
  • Maintain an up-to-date inventory of the software and hardware;
  • Monitor file server traffic, usage, and performance on a regular basis.

3. Ensure efficient networks administration

  • Monitor the network connection on a daily basis to ensure stable and responsive network environment;
  • Configure network printers and provide user access as required;
  • Trouble-shoot and monitor network problems; respond to user needs and questions regarding network access;
  • Maintain backup logs; organize off-site storage of backups;
  • Maintain measures for business continuity and disaster recovery
    processes and procedures including backup and restoration of both server
    and local storage facilities;
  • Provide technical support to Local Area Network (LAN) management in accordance with UN Women requirements.

4. Provide web management services

  • Maintain the Country Office web site and intranet.

5. Provide administrative support regarding ICT issues

  • Maintain inventory and stock of supplies and spare parts in cooperation with the Procurement Unit;
  • Research and retrieval of data from internal and external sources; prepare statistical charts, tables, and reports as required;
  • Provide ICT support to key events.

6. Provide technical support and advice to Country Office staff

  • Diagnose, evaluate, and prioritize requests for assistance from staff
    in Country Office experiencing problems with hardware, application
    software, operating systems, networking and other computer related
    issues;
  • Set up new email accounts for Country Office staff;
  • Liaise with ICT staff in HQ for support and guidance;
  • Meet all ICT on-boarding requirements for new staff.

7. Contribute to knowledge building and knowledge sharing in the Country Office

  • Contribute to the organization of trainings for the Country Office staff on ICT issues;
  • Maintain library of reference materials;
  • Synthesize lessons learned and best practices in ICT.


Key Performance Indicators

  • Well maintained and serviced hardware and software
  • Quality support and advice to clients
  • Timely web maintenance

Competencies
Core Values:

  • Respect for Diversity
  • Integrity
  • Professionalism

Core Competencies:

  • Awareness and Sensitivity Regarding Gender Issues
  • Accountability
  • Creative Problem Solving
  • Effective Communication
  • Inlusive Collaboration
  • Stakeholder Engagement
  • Leading by Example

Functional Competencies

  • Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and virus protection systems;
  • Good PC hardware troubleshooting skills;
  • Good knowledge of video conferencing and telecommunication;
  • Good knowledge of database packages;
  • Ability to perform a variety of standard specialized and non-specialized tasks and work processes;
  • Ability to review a variety of data, identify and adjust discrepancies.
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Required Skills and Experience
Education and certification:

  • Completion of secondary education is required;
  • Bachelor’s degree in Computer Science is an asset;
  • Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems
    Engineer (MCSE) or Microsoft Certified Professional (MCP) required. If
    certification is not available at the time of recruitment, it should be
    obtained within 6 months
  • Experience:
  • At least six (6)
    years of progressively responsible experience in network
    administration and use of hardware/software, telecommunications
    facilities

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Language Requirements:

  • Fluency in English and Kiswahili is required;
  • Knowledge of the other UN official working language is an asset.

Disclaimer
UNWOMEN
is committed to achieving diversity within its workforce, and
encourages all qualified applicants, irrespective of gender,
nationality, disabilities, sexual orientation, culture, religious and
ethnic backgrounds to apply. All applications will be treated in the
strictest confidence.


Vacancy End Date (Midnight New York, USA) 16/07/2021

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