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New Job Vacancy at WorldRemit Tanzania – Customer Service Executive

WorldRemit Tanzania
Jobs in Tanzania 2021: New Job Vacancies at WorldRemit Tanzania 2021

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Customer Service Executive – Tanzania

Dar es Salaam
Who we are
We’re
global, we’re growing and we’re going to need talent to keep up the
pace. We’re making payments simpler for over 4m customers worldwide, in
over 90 currencies. We’ve been around for 10 years, disrupting the
market with a digital payment platform that aims to make sending money
abroad as easy as sending a text message.
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There’s
almost 1,200 of us already hard at work and we love welcoming new
people. We’ve got offices across the world, from London to Sydney and 15
locations in between – they’re open for business but right now lots of
us are working from home. Want to be part of our global growth story –
read on…

About the role
To many companies, Customer
Service means ‘phone agents’. At WorldRemit, you are so much more! Our
Customer Service team are the heart of our business and they play a key
part in creating the best experience for our customers when they contact
us.
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You’ll
get to experience working across many different channels, from email,
live chat, telephony to social media. Our UK based Training team will
work closely with you to ensure you’re equipped with everything you need
to deliver exceptional service through the quality, speed and
efficiency of your responses.

As a member of WorldRemit’s
Customer Service Team you will aim high, embrace challenge and always do
what’s right; acting with integrity and building trust as you
contribute to the company’s technical direction and long term decision
making.

Reporting to the Head of East Africa and Country Manager, Tanzania you will:

  • Manage queries on transactions via phone, email and live chat.
  • Provide an optimum level of service with the aim of achieving a first contact resolution
  • Screen and verify customer’s identification
  • Be attentive and swift when monitoring and releasing customer transactions
  • Review transactions, reporting suspicious activity to the relevant department
  • Make our customers feel safe at all times, adhering to customer confidentiality guidance and relevant legislation
  • Advise customers on the best approach to sending or receiving money based on their needs
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NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2021 (1,475 POSTS)

What we’re looking for from you

  • Relevant customer service experience e.g. call centre, sales, account management
  • Multilingual – fluent written and spoken English and Swahili
  • Confidence working towards targets in what can sometimes be a high pressured environment
  • Digital savvy – proficient with Google Suite, working with a web or app based product or similar digital platform
  • A team player that can adapt to a fast-paced and changing environment
  • Highly disciplined, self-motivated, and service delivery focused. Always willing to go that extra mile.
  • The
    ability to communicate professionally with local customers, proactively
    thinking outside the box to find suitable resolutions to queries
  • The
    patience of a saint – there are times when customers will be unhappy
    unfortunately. You’ll be relied on to resolve their issues whilst
    keeping calm and focused and maintaining a fantastic customer
    experience.
  • This is an office based role, Monday – Friday and based on normal Tanzania working hours
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What we’re looking for from you
Benefits to be discussed once shortlisted to Recruiter interview

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