Category Archives: Customer Service Jobs in Tanzania

Deputy Chief of Party, Technical at Abt Associates

Organization Overview

The International Development Division focuses on improving the lives and economic well-being of people in lower and middle-income countries. We command technical expertise in health, agriculture, climate change, food security and governance—as well as in international evaluation. Our multi-layered health portfolio includes policy, health promotion and disease prevention, health finance, and health systems management. In partnership with government clients and local experts, our high-quality programs in Africa, Asia, Latin America, and the Middle East are known for impact and innovation.

Job Summary

The Deputy Chief of Party (DCOP) – Technical will provide strategic leadership, management, and technical direction in horticulture market systems strengthening and will support the project team, and counterparts in the implementation of activities. The DCOP will provide managerial and technical support to the Chief of Party (COP), assisting in areas including work planning, performance management, engagement with local counterparts, and strategic communications. He/she will provide strategic leadership and direction so that program components are results-oriented, deliverables are high quality, and reporting is relevant and timely leading to the achievement of program goals. The position is contingent upon contract award to Abt Associates.

Key Roles And Responsibilities

Provides managerial and operational support to the COP, assisting in areas including work planning, performance management, continuous learning, and strategic communications. This includes working closely with Abt’s home office, COP and project leads to develop work plans and monitor activity timelines.
Provide substantive involvement regarding development of technical management and oversight for the accomplishment of the objectives of the activity including the supervision of project technical leads.
Support reporting, update and implementation of the technical strategies, identifying technical assistance needs, and mobilizing required technical resources and staff. Responsible for harmonizing the objectives of the activity specifically ensuring effective complementary and efficient implementation.
Leads and oversees all technical assistance, including those delivered by subcontractors and grantees, across the Horticulture Activity’s priority technical areas.
Contributes to the development of the Activity Monitoring, Evaluation and Learning Plan (AMELP)
Supports a culture of learning and adaptive management by contributing to data analysis and applying key learnings from knowledge generated to adapt program activities as appropriate.
Together with the COP, serves as a senior manager to ensure activities are in compliance with USAID rules and regulations and activities meet program targets.
Supervises the technical team composed of market linkage, productivity, technology commercialization, policy and enabling environment, and risk and resilience specialists.
Works closely and maintain positive relationship with USAID officials, implementing partners, regional organizations and other stakeholders in support of activity goals.
Provides guidance and training to managers and staff to achieve activity objectives and intermediate results.

Preferred Qualifications

13-15 years of relevant professional experience with a Masters Degree, or 8-10 years with a Doctorate in a related subject area such as public health, economics, health finance, or something similar
Demonstrated technical expertise in advancing horticulture market systems strengthening
At least 3 years of management experience over professional teams
Proven experience working in leadership roles on international development projects funded by USAID
Advanced written and oral communications skills. Must be adept at writing and editing quarterly and annual reports for donor, internal, and external program stakeholders
Strong relationship management skills, with demonstrated experience successfully managing relationships with donors and other internal and external program stakeholders and partners
Demonstrated ability to implement successful performance management systems
Demonstrated leadership experience and ability to work with minimum of direction and supervision
Strong management and planning skills of activity tasks and budgets
Demonstrated team building and team management leading to high quality work in a timely, cost effective manner
Excellent writing skills required
Excellent organizational, interpersonal communication, and computer skills
Verbal and written fluency in English is required

Minimum Qualifications

(10+) years of experience and a bachelor degree OR the equivalent combination of education and experience

Abt Associates is an Affirmative Action/Equal Opportunity employer committed to fostering a diverse workforce. Abt Associates provides market-competitive salaries and comprehensive employee benefits. Local candidates strongly encouraged to apply.

Disclaimer: Abt Associates will never ask candidates for money in exchange for an offer of employment.

Submit your CV and Application on Company Website : Click Here

Closing Date : 5th September, 2020.

Receptionist at Embassy of Sweden

Sweden

The Embassy is responsible for representing and promoting Swedish interests in Tanzania and has approximately 40 employees. The overall tasks of the Embassy include supporting business and trade, development cooperation and consular and visa services.

The Section for Administration, Consular Affairs and Migration consists of 13 staff members and is responsible for a range of tasks including operational and financial planning, budget, logistics and maintenance. The section is also in charge of consular affairs and migration.

RECEPTIONIST

We would like to invite applications from suitably qualified candidates for the position of a receptionist effective from October 2020.

Duties and responsibilities:

The receptionist is the first point of contact for the Embassy, therefore, the successful candidate must have excellent communication skills in English and Swahili, a high level of professional integrity and be service minded. Specifically, the receptionist will:

Qualifications, Skills and Experience:

If you are interested in this exciting career opportunity, e-mail us your CV (maximum 5 pages) and one page application letter explaining your suitability for the role. Please, do not include your certificates. Write “Receptionist” in your e-mail subject line.

The deadline is 5th August 2020.

We regret the vacancy is not ideal for fresh graduates

Executive Search and Selection Division Prospect Africa Limited e-mail: recruitment@prospect-africa.net

Only short-listed candidates will be contacted.

Customer Loyalty Specialist at AzamPay

WE’RE HIRING

WE HAVE EXCITING NEW POSITIONS

Customer Loyalty Specialist

Responsible for management of customer loyalty schemes

WORK PLACE

AzamPay head office, Masaki, Dar es Salaam. TZ

Email your CV at hr@azampay.com

Customer Service Executive at Greenlight Planet

Job description

The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

Key Responsibilities

Must-haves

Nice-to-haves

Recruitment for this position is part of a very special project called the Off-Grid Talent Initiative, run by Shortlist in partnership with UKAID and the Carbon Trust.  If you are hired for the position, not only will you join your new company but you will also become a part of the OGTI Clean Energy Leaders’ Community.  This includes mentorship, peer network support, online training and other exclusive resources, as well as follow up over the length of your contract.  Apply today,  begin a career in the renewable energy industry with your new company, and become a part of the OGTI Clean Energy Leaders

About Greenlight Planet

Greenlight Planet is a US venture-backed, award winning social enterprise driven by a mission to empower under-electrified communities with access to clean and affordable solar lighting. To date, more than 3 million households in low-income off-grid communities use Greenlight’s Sun King™ line of solar home lighting solutions

Submit your CV and Application on Company Website : Click Here

Closing Date : 22nd July, 2020.

Chief of Party (COP) at THPS

THPS

Tanzania Health Promotion Support (THPS) is an indigenous NGO established under nongovernmental organization act No 24 of 2002 in 2011. THPS works in partnership with the Ministries of Health Community Development Gender Elderly and Children (MoHCDGEC) and Regional Administration and Local Governments (PORALG) and Ministry of Health in Zanzibar with a goal of ensuring accessible high-quality health care services to Tanzanians; through strengthening of health systems for quality health services. THPS is currently implementing projects in comprehensive HIV/AIDS Prevention, Care, Support and Treatment among general populations in Pwani and Kigoma regions; key & vulnerable populations across 25 district councils across 13 mainland Tanzania regions and Health laboratory services strengthening in all mainland regions and Zanzibar.

THPS responded to the USAID Notice of Funding Opportunity No. 72062120RFA00003- Police and Prison Activity- Cetology of Federal Domestic Assistance Number 98.001, which focuses on providing quality comprehensive HIV/AIDS and Tuberculosis prevention, care, and treatment support services to the police and prisons staff, their families, prisoners and surrounding communities in Tanzania. Hence, THPS is seeking an experienced, dynamic and qualified Candidate for the role of Chief of Party (COP), for USAID Police and Prisons Activity program in Tanzania should THPS be awarded the project.

The positions are subject to a successful award be granted to THPS

TITLE Chief of Party (COP)
Reports to THPS Executive Director (ED)
Position Location : Dar es Salaam, Tanzania

 

 

 

Overall Job Function

The Chief of Party (COP) will serve as the primary technical and managerial lead for the USAID Police and prisons Activity program in Tanzania which focuses on providing quality comprehensive HIV/AIDS and Tuberculosis prevention, care, and treatment support services to the police and prisons staff, their families, prisoners and surrounding communities. The Chief of Party, and will provide leadership and coordination in strategic planning, program development and management, and overseeing the implementation and evaluation of all activities related to this program in Tanzania; while ensuring that project resources are used as planned

 

Key Responsibilities

 

Qualifications and Experience 

 

Interested applicants should send their application cover letter one page maximum and CV four pages maximum to (

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) by June 15, 2020 with a subject line of Chief of Party USAID Police and Prison Activity. Only shortlisted applicants will be contacted. Please do not attach any certificates when submitting online.

THPS is an equal opportunity employer; women, people living with HIV/AIDS and people living with disability are encouraged to apply.

Recepnionist (2) at Kibaha Specialized Polyclinic (KSP)

Kibaha Specialized Polyclinic (KSP)

The Swill Group Of Companies LTD is Registered Company founded in 2017 with the mission to provide affordable services across the country. THE SWILL GROUP OF COMPANIES LTD own mult specicity clinic (Kibaha specialized

polyclinic (KSP) and chain of community pharmacies (GODWIL PHARMACY LTD).
KSP- KIBAHA SPECIALIZED POLYCLINIC is looking for the following qualified and experienced candidates

Position Title: Recepnionist -2

All application should be submitted electronically through email

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with subject line of the position.

Application latter should be attached with detailed Curriculum Vitae certified of copies of Academic Certificates valid licence to practice, Names and telephone numbers of two referees. Closing date for submission of application is on 01/06/2020 at 23: 59 Only Shortlisted candidate will be contacted

LOCATION: KIBAHA KWA MFIPA NEAR GODWILL PHARMACY KIBAHA

Contacts: 065551418, 0768542186, 0657264050

COOK II (16) Transfer Vacancies at VETA

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VETA

The Vocational Education and Training Authority (VETA) was established by the Vocational Education and Training (VET) Act of Parliament No.1 of 1994 revised edition Cap 82 of 2006. The overall objective of establishment of VETA is to oversee the Vocational Education and Training (VET) system in Tanzania. It is charged with the responsibilities of promoting, coordinating, providing, regulating and securing adequate and stable financing of the VET system in the Country.

VACANT POSITIONS TO BE FILLED THROUGH TRANSFER

VETA has sixty eight (68) vacant posts to be filled by transfer of Public Servants and invites applications from competent and qualified public servants to be considered for immediate transfer to VETA to fill the following vacant posts. Successful applicants should be ready to work in any VETA owned Centers in the country. The vacant posts are as listed below:-

 COOK II 16 POSTS

Duties and responsibilities

  • To inspect food preparation and serving areas to ensure observance of safe, sanitary food-handling practices;
  • To observe and test foods to determine if they have been cooked properly;
  • To prepare food/meals;
  • Take care of kitchen utensils; and
  • To perform any other duties related to his/her work as assigned by his/her Supervisor.

 Qualification and experience

Holder of CSE or ACSE who has successfully completed a Certificate in Basic Medium course in Food Production, Cookery, Home Economics or equivalent qualifications from recognized institution.

Remuneration

Attractive remuneration package in accordance with VETA Salary Scale.

GENERAL CONDITIONS FOR TRANSFER

  • All applicants must be Public Servants of not more than 45 years of age;
  • Applicants must attach an up-to-date Curriculum Vitae (CV);
  • Applicants should apply on the strength of the information given in this advertisement;
  • Applicants must attach certified copies of transcripts and academic, professional and birth certificates;
  • Attaching result slips, testimonials or partial transcripts without academic and professional certificates is strictly not accepted;
  • Applicants should route their application letters through their respective current employers, failure of which will lead to automatic disqualification;
  • Applicants should indicate three reputable referees with their reliable contacts;
  • Certificates from foreign examination bodies should be verified and evaluated by the relevant Authorities in Tanzania;
  • Applicants with special needs are supposed/required to state the nature of their disability;
  • Applicants should indicate their willingness and commitment to cover transfer costs upon being successful; and
  • All applicant are advised to indicate their salary check numbers.

How to Apply

Signed application letters should be written either in Swahili or in English and addressed to:  

Director General, Vocational Educational and Training Authority, P. O. Box 2849, Dar es Salaam.

DEADLINE

Deadline for application is 20th April, 2020.

Receptionist at Malawi Embassy

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The Malawi High Commission in Dar es Salaam is inviting applications for the positions of;

Receptionist (1 post)

Qualification: Diploma in Secretarial Studies

Duties include;

  • Receiving visitors at the front desk and directing them appropriately
  • Receiving and sorting daily mails
  • Computer literacy is a must
  • Good command of English language

How to Apply

Send applications to Malawi High Commission, Rose Garden Road, Mikocheni B, Box 7616, Dar es Salaam; E-mail address

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.

Deadline for receiving applications is 21st April, 2020.

 

Regional Manager at Save the Children

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Regional Manager – Dodoma

Regional Manager – Dodoma

TITLE: Regional Manager

TEAM/PROGRAMME: Programme Operations

LOCATION: Dodoma

GRADE: 2

CONTRACT LENGTH: 1 year, renewable

CHILD SAFEGUARDING:

Level 3: √ the post holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.

ROLE PURPOSE:

Save the Children is seeking 4 Project Area/Regional Managers for the USAID-funded Improved Nutrition for Better Life Program in Tanzania. This four-year program will intensify and integrate nutritional support to targeted regions to improve the nutritional status for women of reproductive age. This target group includes pregnant and lactating women, adolescents and children under five years of age in Tanzania. In addition, the staff will also work closely to support the Government of Tanzania (GOT) and local NGOs working at the district, facility, and community levels to improve nutrition-related behaviors within households by promoting evidence-based nutrition specific and nutrition sensitive interventions, and in line with the GOT’s National Multi-sectoral Nutrition Action Plan.

SCOPE OF ROLE:

Save the Children has been operational in Tanzania since 1986 providing support to children through developmental and humanitarian relief programmes delivered in support of Government of Tanzania priorities and policies both directly and through local partners. Current programming focuses on child protection, child rights governance, education, Health, nutrition and emergency response. In 2012, as part of a global reorganization process, Save the Children combined programmes of SCUK, SCUS, SC Sweden to create a single operation in Tanzania. We currently have an operational presence in Dodoma, Shinyanga, Zanzibar, Songwe, Kigoma and Dar es Salaam and we work through partners in other parts of the country.

Reports to: Senior Field Operations Managers

Role Dimensions: Should be willing to travel at least 50% of time in-country

Number of direct reports: Institutional Strengthening Senior Coordinator, Nutrition Coordinator, Livelihood Coordinator, MEAL Coordinator, Finance Officer in the 4 Field offices (Dodoma, Morogoro, Rukwa, Iringa)

KEY AREAS OF ACCOUNTABILITY

This position is responsible for the overall management, implementation and reporting of the project in a specific region and will coordinate and ensure strong relevant alignment with LGAs and relevant project partners. S/he is responsible for ensuring timely implementation, monitoring, and reporting of project activities. This requires close liaison with LGAs, communities and relevant private partners in the region.

The position reports directly to the Senior Field operations Manager. It requires necessary financial and administrative, program management skills, good public relationship skills, a well-organized individual who can handle pressure and deadlines, capable of training and supervising staff, and has strong computer skills.

Programme management responsibilities

Provide management oversight of the implementation of the Lishe Endelevu project.
Ensure all programme activities on the ground fulfil the requirements of approved Save the Children Country strategic plan.
Ensure functional systems are in place for effective project planning, preparation, start-up and implementation.
Liaise closely with the specialist in the areas of livelihood, SBC, Nutrition, MEAL and Institutional Strengthening for technical guidance to the programme with technical backstop from the DCOP.
Develop detailed implementation plans, procurement plans and phased financial forecasts in collaboration with the Lishe Endelevu staff and Implementing Partners.
Ensure that all planned activities and related expenditures for the project are on track in accordance with the Detailed Implementation Plan (DIP) in strict compliance with the agreed budget lines and Save the Children’s financial regulations.
Lead and prepare for the monthly Award Review meetings as per SCI guidelines specific to the target region.
Ensure timely preparations and submission of monthly progress updates and quarterly reports are developed and submitted in accordance with agreed donors/members schedules.
Support and manage the implementing CSOs in the project implementation and ensure a capacity assessment and development plan is in place, regularly reviewed and followed-through.
Establish a strong collaboration and coordination mechanism with the consortium partners to ensure project activities are in line with the project work plan and expected outputs across all the project results areas (IRs).
Ensure all staff comply with Save the Children financial and logistics procedures.
Establish and maintain strong collaboration and coordination with the respective LGAs in terms of planning, implementation and progress updates, reviews and reporting.
Ensure that security guidelines are prepared and followed in the projects location and that any breaches of these are handled appropriately: monitor the security situation in the project area and respond accordingly.
Record and report any security incidents to the Deputy Director of Programme Operations/Country Director.
Incorporate child rights programming into all aspects of Save the Children’s work in the operational areas and ensure requirements of Save the Children Child Safeguarding Policy are fully complied with by all staff and partners in the respective region.

2. Monitoring, Evaluation, Accountability and Learning / Research

In collaboration with the MEAL Advisor ensure implementation of a strong MEAL mechanism for the project (MEAL plans, indicators, performance tracking tables, monitoring tools, benchmarks etc.)
In collaboration with the consortium research partner (African Academy Public Health) ensure dissemination of assessment results for all relevant project studies and make use of the findings to inform project planning and implementation.
In collaboration with the MEAL team, develop process, output and outcome level Quality Benchmarks and regularly review progress on indicators/achievement of targets.
Discuss monitoring findings during program coordination/review meetings, review MEAL reports to highlight key project strengths and areas of improvement through action plans, and use learning from monitoring reports for project implementation.
Review accountability to beneficiaries’ data and reports and provide technical support to implementation team using key learning from accountability system for program development, planning, improvement and implementation.

3. Staff Management and Development

Line management responsibilities for the Lishe Endelevu project staff, in the respective region.
Maintain staff job descriptions and provide support to staff for continuous professional development opportunities as appropriate
Manage the performance of all supervisees through the effective use of the Performance Management System and ongoing mentoring/coaching.
Lead, manage and motivate the relevant staff members, ensuring they have clear work plans and objectives and receive quarterly supervisions and reviews.

Save the Children representation

Regularly coordinate and collaborate with other SC sector teams to strengthen programming and impact for children.
Establish and maintain strong collaboration and coordination with the relevant regional and district LGAs stakeholders, implementing partners including the private sector to ensure successful implementation and sustainability of the project.
Represent SCI in the relevant regional and district meetings.
Prepare for donor and member visits to ensure project progress is showcased as per the expected standards. The candidate will be lead host of the project events in collaboration with the LGAs and other relevant stakeholders in the respective region and communities

BEHAVIOURS (Values in Practice)
Accountability:

holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values;
holds the team and partners accountable to deliver on their responsibilities – giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved;

Ambition:

sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same;
widely shares their personal vision for Save the Children, engages and motivates others
future orientated, thinks strategically and on a global scale;

Collaboration:

builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters;
values diversity, sees it as a source of competitive strength;
approachable, good listener, easy to talk to;

Creativity:

develops and encourages new and innovative solutions;
willing to take disciplined risks;

Integrity:

honest, encourages openness and transparency; demonstrates highest levels of integrity;

QUALIFICATIONS AND EXPERIENCE

Advanced degree in relevant field; professional qualification in project management desired;
Minimum five years’ experience in project management.
Proven ability to prepare budgets, work plans and reports
Strong analytical, leadership and interpersonal skills; demonstrated ability to lead and work effectively in team situations;
Proven track record representing organizations in front of the government and donors at the highest levels
Experience as a coach/mentor to train staff and develop operational and project management skills of colleagues;
Experience managing and monitoring sub-awards, including all partners;
Demonstrated capacity and prior experience in managing the personnel, administrative and logistical functions of programs and projects;
Proven experience building the capacity of local NGOs and government bodies and collaborating closely with multi-level stakeholders;
Excellent oral and written communication skills in English required;
Familiarity with the political, social, and cultural context of Tanzania.

Additional job responsibilities

The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.
Equal Opportunities

The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures;
Child Safeguarding:

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

Safeguarding our Staff:

The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy
Health and Safety

The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.

Date advertised: 26 Mar 2020

Closing date: 9 Apr 2020 – 23:59 EAT

Location: Dodoma, Tanzania, United Republic of

Department: Programme Operations

Type: Fixed-term contract

Schedule: Full-time

How to Apply


Submit your CV and Application on Company Website : Click Here

Customer Experience Systems Manager at Vodacom

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Vodacom

Posting Country:  Tanzania, United Republic of
Date Posted: 
Full Time / Part Time:  Full Time
Contract Type:  Permanent

Joining Vodacom is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.

Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.

And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.

Description

Role purpose:
•    Manage/Oversees the Customer Operations (COPS) IT related issues.
•    Execution of the company and Group strategy and deliverables, specifically related to Digital Dare.
•    Responsible for the overall end user support services for all the customer and for their performance in order to meet customer service KPIs.

Key Responsibilities
•    Manage contact centre systems and applications (contact centre, Digital care/channels, customer care training/knowledge base portals and TNPS Applications.
•    Manage overall contact centre systems and applications security, service availability.
•    Manage systems problems, Incidents and requests as per the SLA.
•    Assist in acquiring and maintain technology Infrastructure for Customer Experience Applications.
•    Manage systems/applications changes
•    Manage systems capacity & performance of Customer Experience Systems
•    Manage Projects related to contact centre systems and applications

Core competencies, knowledge, experience & Qualifications
•    B.Sc. in Computer Science/ Computer Engineering or Electronics and Communication science IT Systems administration
•    3+ years’ experience industry or functional experience.
•    TCP/IP Network administration
•    Systems Monitoring & Analysis Tools
•    Operating Systems (Windows, Unix/Linux)
•    Database Management/Administration (oracle/ms sql/mysql)
•    Agile way of working
•    Information Systems Security
•    Telecommunications Knowledge/ experience would be advantageous.
•    Project knowledge and experience would be advantageous.

Skills
MicroServices and APIs
Agile
Digital Experience Platforms
Coding
Dev Ops
Security
Cloud

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

How to Apply

Submit your CV and Application on Company Website : Click Here

Closing Date : 1st July, 2020.

Chief of Party at Chemonics International

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Chemonics International

Chemonics International seeks a Chief of Party for the anticipated five-year USAID-funded Natural Resources Management Activity in Tanzania. The activity aims to increase private sector engagement in biodiversity conservation and NRM; build institutional capacities of both public and private stakeholders; improve the policy, regulatory, and enabling environment for biodiversity conservation and NRM; and increase data availability for use in decision-making. We are looking for individuals who have a passion for making a difference in the lives of people around the world.

The Chief of Party (COP) will be responsible for the overall activity management, implementation, and oversight of the project. The COP will provide quality assurance and control of all program deliverables as well as provide leadership, supervision, and direction to the project’s field staff and operations. The position is contingent upon contract award.

Preferred Skills/ Qualifications:

  • An advanced degree in natural resources, ecology, environmental science/policy, biodiversity conservation, forestry, wildlife management, or a related field.
  • Demonstrated record of managing complex donor-funded programs for successful private sector engagement in biodiversity conservation. Prior experience with USAID operating procedures, regulations, and reporting requirements preferred.
  • Extensive project management leadership experience, including human resources, procurement, subcontracts, accounting/finance, as well as monitoring, evaluating and learning, documenting project performance; evaluating subcontractor and grantee activities, and providing overall direction.
  • Proven ability to build relationships and work effectively with government representatives, private sector leaders, and other stakeholders, particularly at the provincial or district level.
  • Knowledge and experience in training and facilitation.
  • Demonstrated leadership, versatility, and integrity.
  • Experience working in Tanzania on natural resources management or conservation initiatives strongly preferred.

Minimum Qualifications:

  • At least ten (10) years of relevant senior-level professional experience required.
  • Minimum of 5 years leading and managing complex development programs and multi-disciplinary teams in the East Africa Region, preferably as a Chief of Party for a USAID-funded project.
  • Fluency in English required.

Application Instructions:

Interested applicants should submit their CV and contact information for three current professional references below by 5:00 p.m. (17:00) on April 17, 2020. Interviews will be conducted on a rolling basis. No telephone inquiries, please. Finalists will be contacted.

Chemonics is an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors.

How to Apply

Submit your CV and Application on Company Website : Click Here

Closing Date : 28th May, 2020.

Chief of Party at Amref Health Africa

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SUMMARY

Amref Health Africa Tanzania is a leading public health organization that is committed to improving the health of people by collaborating with and empowering communities, and strengthening health systems at various levels in Tanzania. Amref Health Africa is submitting a project proposal to USAID in response to the Notice of Funding Opportunity (NOFO) Number: 7206212()RFA(X)()05 for local institutions to activity Title: Tuberculosis and Family Planning Integrated Community Solutions Program (TB&FP LON). Specifically, this NOFO’s main intended outcomes arc improved service delivery for TB and FP; strengthened linkages between communities and health facilities; better health outcomes for Tanzanian citizens; improved health worker capacity; and greater self-reliance, as local Tanzanian organizations become directly responsible for addressing local development problems. In this regard, Amref Health Africa in Tanzania invites suitable applicants for the following position to be filled contingent to the organization winning the award.

JOB TITLE                                                     Chief of Party

REPORTING TO                                             Head of Programmes

PROJECT                                                       USAID TB and Family Planning Integrated Community Solutions

PHYSICAL LOCATION                                   Dar es Salaam, Tanzania

 

The Chief of Party (COP) will be responsible with full implementation of the project programmatically, and financially and ensure and to ensure the project starts rapidly and runs smoothly. He/She will advise the Amref s management, on periodic performance against program targets and financial bum rates. He/She has the responsibility to lead the development of detailed work plans and other technical documents, supervise the implementation of planned activities, and provide administrative, financial and technical oversight. The COP will manage and ensures coordination and communication with the various stakeholders involved in the implementation of the program including USAID Tanzania, MoHCDGECs departments such as NTLP, RCHS; PORALG, and other NGOs and CBOs working in the community. In addition, collaborate with other projects under the DCP program

PRINCIPAL RESPONSIBILITIES.

  • Provide technical guidance and leadership to ensure that activities related to community TB and Family planning interventions arc implemented and monitored and objectives arc implemented as planned.
  • Provide strategic leadership and technical and managerial direction for the successful implementation of the project.
  • Lead the planning of project activities and set high quality performance targets ensuring adherence to technical standards, best practices and donor guidelines;
  • Serve as primary point of contact and collaboration for USAID Tanzania, government partners and other key stakeholders;
  • Provide regular knowledge and skill update to all key personnel within the project on new community TB and Family planning developments.
  • Serve as the team lead for the project and ensure strong communication and coordination with and between all team members to effectively achieve program objectives.
  • Support the Deputy Chief od Party to ensure timely and quality completion of all program technical and financial deliverables and reports in accordance with USAID/Tanzania guidelines;
  • Ensures that the project documents lessons learned and implements best practices.
  • Interact with USAID/Tanzania teams on relevant technical issues affecting the project.
  • Ensure timely submission of major technical reports to USAID/Tanzania and other stakeholders.
  • Foster strong partnerships and collaborations with the MOHCDGEC, LGAs, other local organizations and other relevant
  • Promote sustainability of project activities with effective networking, linkages to other programs.

REQUIRED QUALIFICATIONS

  • Master’s Degree in Public Health, Social Sciences and related fields
  • At least seven years of senior-level management experience in the design, implementation, and management of programs of  similar size, complexity, and setting
  • Demonstrated experience in institutional strengthening approaches
  • Demonstrated leadership skills and experience in building and maintaining productive working relationships with a wide network of institutional partners and stakeholders, including the GOT
  • Proven record of building teams and fostering collaboration to achieve program goals, meet program milestones, and produce quality results
  • Knowledge of U.S. government (USG) health initiatives and related reporting requirements and funding parameters
  • Exceptional English written and oral communication skills; fluency in Swahili also required
  • At least seven years of experience working in Tanzania.

How to Apply

If you meet the criteria given above and interested in the vacancies, please send an application letter and CV combined in as one document indicating your present employer and position, daytime telephone contact, names and addresses of three referees. To be considered, your application must be received by 16.30 HOURS March 20. 2020. Please mention the job title/vacancy name or use the job title as the subject line when applying for this position failure to do that your application may not be retrieved. All correspondences should be directed to: Email: jobs.tanzania@amref.org. Direct application through mail will not be accepted.

  1. Amref Health Africa is an equal opportunity employer however women and people with disability are encouraged to apply and has a non-smoking environment policy;
  2. “Amref Health Africa is committed to the principles of safeguarding in workplace and will not tolerate any form of abuse, wherever it occurs or whoever is responsible”
  3. Amref health Africa -Tanzania regrets that only short-listed candidates will be contacted.

Country Manager at Infobip

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Country Manager

  • Dar es Salaam, Tanzania
  • Full-time
  • Department: Sales

Company Description

At Infobip we dream big. We value creativity, persistence and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Job Description

Why is this role important at Infobip? 

The primary role of a Country Manager is to oversee logistics, make sure that the sales team is developing new business, coordinating the sale and ensuring profitability of the dedicated country.

  • Managing business operations in the market / office
  • Annual increase in quarterly/annual margin, revenue, growth and acquisition targets in the assigned region
  • Increase in customer satisfaction in assigned country/market
  • Sales process across assigned regions is implemented in line with company strategy
  • Collaboration of the teams within the unit and between different units
  • Project management
  • Change management
  • Building / maintaining a high performing unit (region / department)
  • Growth of the sales team and talent management (defined annual hiring plans according to the planned budgets, succession planning for leaders in the assigned market, retention of the top performers on leading positions)

Qualifications

More about you:

  • You are a professional looking to develop your career in a high-growth environment, with 8+ years professional experience in leading a region/country.
  • Proven track record of driving annual increase in quarterly/annual margin, revenue, growth and acquisition targets in an assigned region.
  • Ability to enhance, tailor and drive sales process across an assigned region while always in line with company strategy.
  • Ability to lead through change while growing sales team and talent management across the region,
  • Proven record in building / maintaining a high performing unit region / department.
  • Have strategic orientation and solid understanding of the region’s industry economic and technological trends to be able to capitalize on.
  • Set the leadership example for the region
  • Exceptional communication, interpersonal, negotiation and relationship-building skills
  • You prefer collaborative, fast-paced, entrepreneurial environments
  • You are in a great command of English, you speak fluently to clients, partners and colleagues alike, is highly preferred,

Additional Information

When you become part of Infobip you can expect:

  • Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!
  • Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
  • Learn as you grow – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.
  • Connect globally – Work with people from all over the world. We put the “global” in globalisation.
  • Pay & Perks – Competitive salary, health benefits, a team taking care of all the equipment you need, team building and other organized activities … Talk about a balanced lifestyle!

How to Apply

Submit your CV and Application on Company Website : Click Here

Closing Date : 16th May, 2020.

Data and Customer Life Management – Manager at Airtel Tanzania

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Airtel Tanzania

Airtel Tanzania PLC is looking for a suitable  candidate  for the Data and CLM Manager Position .The incumbent will be responsible for planning and achieving the targeted revenue from the prepaid product categories for Voice and Non-Voice while also

ensuring implementation of customized programs to create stickiness of the existing base , resulting in reduced customer churn & higher usage.

Key deliverables;

1. Drive Data Hygiene

  •  Ensure UnR programs are in place to drive data penetration
  • Develop programs to drive data users through the open market device selling outlets
  • Develop Data Commando Program for universities
  • Drive smartphone penetration through retail, franchise and open market

2 .Working with internal and external customers to drive end to end flawless implementation and execution

  • Ensuring whole ecosystem (Group, CEO, Network, IT, CX, Sales, Finance, SCM, HR and Legal, franchise, channel partner, DSA,commando and Retail ) are fully aligned to the data initiatives being

3. Drive innovation

  • Have 1 innovation a quarter
  • Drive Data VAS – selling a purpose to use data, not only the MB itself

4. Grow Data NPS

  •   Make sure product awareness is driven on the ground through Brand and Sales
  •   As few as possible calls to the call center and on social
  •   Develop programs to drive gifting and promote word-by-mouth

5. Achieve the desired revenue from the base by designing and developing customizedprograms

6.To create customer base stickiness and hence reduce churn

Qualifications and Experience;

  • Bachelor Degree in Computer science or any other related filed
  • MBA in Marketing
  • Professional qualification/certification in Project Management Techniques and related disciplines is an added davantage
  • 5+ years minimum working experience in telecommunications Industry
  • Experience on delivering multiple complex projects
  • MS office proficiency
  • Confident
  • Assertive
  • Results oriented

Deadline for receiving applications is  19th Mar 2020.

How to Apply

Submit your CV and Application on Company Website : Click Here

MEAL Officer at World Vision

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PURPOSE OF POSITION

Provide technical guidance and support to Ark 2030 Project to comply with WV DM&E Management policy (LEAP/IPM) guidelines & standards, CWBO and donor requirements operations to achieve the intended program results and impact in a cost effective manner, while maintaining a high level of excellence and accountability. Take part in project activities’ data collection, cleaning analysis and reporting as required by DME and or project management team. Abide and support in the monitoring and evaluation activities per approved policies, systems, procedures and donor requirements.

Basing in Dodoma, he/she will provide technical MEAL insight to Ark2030 project where the project will operate (Dodoma, Singida or Manyara regions). Ark2030 project primary goal is to Restore Land and Livelihoods systems. The project’s objective is to improve livelihoods, food and nutrition security, and resilience to climate change for smallscale farmers and/or pastoralist and restore ecosystem services, particularly through evergreen agriculture, and to enhance carbon sinks using locally appropriate evergreening practices.

Observe mission and core values of World Vision and demonstrate a quality of spiritual life that is an example to others.

Implement Ark2030 project initiatives in monitoring, evaluation, impact measurement, and reporting system

  • Spearhead development, review and implementation of Ark2030 monitoring and evaluation plan in collaboration with project team and partners.
  • Test and adapt project theory of change in collaboration with other staffs and partners
  • Facilitate development of annual plans as per donor requirement and WVI guidelines and support the revision of work plans.
  • Take part in preparation, review and compilation of project’s monthly, quarterly, semi-annual, and annual reports.
  • Take lead in monitoring and evaluation events such as baseline, mid-term reviews, and final evaluation exercises. Participate in the engagement of project hired consultants, including writing their Terms of Reference (TOR) and providing them with logistical support they need as carry out their contracted duties.
  • Facilitate learning and reflection sessions with staff or partners for the purpose of exploring information and answers around projects learning agenda.
  • Formulate and Implement key performance indicators (KPI) and deliverables for the project and monitor them throughout the duration of the projects

Implement project Learning, information and knowledge system

  • Leading project efforts to analyze and reflect on the data and information to determine the impacts it is making towards improved project achievements.
  • Maintain project database in WV’s Horizon and GEA’s monitoring platform including GIS and remote sensing web-based and desktop software.
  • Lead project efforts to document challenges/obstacles and lessons and best practices, including their application for improved project and organizational performance
  • Package and disseminate quality program initiative information to different audiences and for project quality purposes
  • Lead documentation of best practices and ensure most significant success stories are published and included in the reports and shared.
  • Establish status of implementation of operations audit/reviews recommendations for management action.

Build capacity of staffs, partners and community in MEAL

  • Develop and disseminate monitoring templates including GIS and remote sensing tools to the project team
  • Train staffs, partners and community on project monitoring tools for effective and quality M&E system

Networking, visibility and donor recognition

  • Establish and maintain good relations partners, LGAs and stakeholders and other consortium members with regards to the implementation and accountability.
  • Ensures project interventions and donor are recognized by the government, partners and communities through project branding, participation in different forums including national, zonal, regional and local events.
  • Develop and support effective linkages and collaboration with key public institutions in the evergreening field.
  • Represent the project in various assigned learning and sharing meetings/workshops/conferences.
  • Facilitate documentation and sharing of processes, challenges, best practices and lessons learnt among partners in the consortium.
  • Strong commitment to WV Values, Mission and Vision.Bachelor degree in evergreening or social science field. (Example, agroforestry, Rural Development, Project planning and management, Environmental Studies, Geography etc.)
  • Should have at least 3 years previous experience in MEAL function especially by using GIS and remote sensing tools
  • Must be a Christian with good conduct
  • Excellent communication and presentation skills in English and Swahili
  • Proven experience in facilitating effective project documentation and dissemination of results to a wide range of audiences.
  • Ability to work on tight deadlines
  • Strong and conversant with GIS and remote sensing techniques in evergreening field.
  • Experience in direct implementation of similar project will be an added advantage.
  • Strong prior experience with online data management, data collection, use of mobile data systems, logical framework, data analysis and presentation, report writings.
  • Should have a prior experience with World Vision and/or similar international NGO’s
  • The position requires ability and willingness to travel domestically up to 20%
  • Willing to work in rural areas and travel extensively in Dodoma, Singida or Manyara regions
  • On call; 5%

Deadline 24-Mar-20

How to Apply

Submit your CV and Application on Company Website : Click Here

Key Customer Manager at Sandvik

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Sandvik

Sandvik is a high-tech and global engineering group offering products and services that enhance customer productivity, profitability and sustainability. We hold world-leading positions in selected areas – tools and tooling systems for metal cutting; equipment and tools, service and technical solutions for the mining industry and rock excavation within the construction industry; products in advanced stainless steels and special alloys as well as products for industrial heating.

In 2019, the Group had approximately 40,000 employees and revenues of about 100 billion SEK in more than 160 countries within continuing operations.

Location

Mwanza, Tanzania

Develop sales plans and coordinate marketing strategies for account management team, within the context of the overall corporate plan and, where appropriate, recommend standards and set sales targets and quotas. Establishes and maintains sales relationships with major accounts/customers. Manage key sales accounts within product range or assigned geographical area. Identify decision-makers at the client, understand strategic business challenges and priorities, and lead teams in analyzing information and prioritizing opportunities critical to an account. Lead, direct, evaluate, and develop a team of account management professionals to pursue prospects, promote products, offer solutions and achieve sales targets.

How to Apply

Submit your CV and Application on Company Website : Click Here

Closing Date : 10th May, 2020.

Customer Service Agent at SPENN

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Job Summary

SPENN is a global Mobile Banking App developed by Blockbonds AS, a Norwegian Fintech company. Through the SPENN app, everyone can access services such as; payments to anyone, anywhere, shop in local stores, e-commerce, saving money and investment capabilities secure, instantly and free. The SPENN app is completely free to download and use. We believe that everyone should have equal access to banking services. If you share our values, we would love to have you on board our team, and commonly work towards success for our brand! SPENN is a global mobile Banking App with a vision to give banking access to everyone, regardless of demographical, sociocultural and geographical factors. SPENN currently has a presence in 4 markets in Asia and Africa. We use our own payment solution to pay for all costs within the company.

Job Description

Reports to Customer Service Team Lead

Position Overview:

We are looking for someone capable of taking responsibility of all customer service related issues throughout Tanzania market. The role addresses customer’s inquiries, issues and concerns through email, chat, social media and even phone.

As the customer support agent (CSA), you must possess good team player skills. We expect a high quality of work, and need someone to take the responsibility that comes with this role. As the CSA, you will be a part of an amazing global Customer Service Team who strives to offer first-rate service to our customer’s and where ideas can be shared and improvements can be made.

Duties & Responsibilities:

  • Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution timely
  • Prepare reports and recommend potential services to management by collecting customer information and analyzing customer needs
  • Take part in Customer activation/ conversion and retention projects
  • Manually processing customer’s KYC requests based on the set procedures.
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Communicating and coordinating with colleagues as necessary.
  • Field support and related tasks
  • Other tasks as assigned.

Skills & Qualifications

  • Minimum 2 years of experience in Customer Support or equivalent
  • Excellent verbal and written communication skills
  • Degree in communication/ commerce/ business or equivalent
  • Understand and can manage CRM systems
  • Able to type quickly and accurately
  • Willingness to work a flexible schedule in a start-up environment
  • Able to work independently while being a team player
  • Punctual, reliable and with genuine concern to help customers
  • Proficient in computer use

Company Perks & Benefits:

  • Mandatory government payments
  • Paid leaves
  • Sufficient equipment
  • Great work environment
  • Working for a socially good cause
  • Growth in global tasks and responsibilities

How to Apply

Please send your resume and cover letter to: Rosemary Mattaba, Customer Service Team Lead –rosemary@spenn.com

Closing Date : 3rd May, 2020.

Chef at Babylon Lodge

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JOB VACANCY

Position: CHEF

Babylon Lodge is one of the fastest-growing hotels in Marangu and in preparation for the next season we are looking for a diligent, pro-active, energetic chef to join our team

Job Title: Chef

Report: Hotel Manager

Job Location: Marangu

Position Type: Full Time

Job Shift: Day/Night

Experience & Skills required include

  • Professional training as Chef with certificates in high-level cooking and food hygiene
  • Wide and varied cooking experience
  • High standard of running a busy kitchen, including stock control, food hygiene, waste management, and staff liaison
  • Passionate about producing quality dishes and menu planning
  • Ability to speak English/Swahili and happy to liaise with guests
  • Team player; works well with others
  • Happy to work in a remote location like Marangu

Detail of job to be performed:

  • Have knowledge on how food should be presented, and create decorative food displays.
  • Ability to do costing of required supplies, such as food and ingredients.
  • Inspect supplies, equipment, and work areas to ensure conformance to established standards. Monitor sanitation practices according to standards and. regulations.
  • Order or requisition food and other supplies needed to ensure efficient operation.
  • Analyze recipes to assign prices to menu items, based on food, labor, and overhead costs.
  • Meet with customers to discuss menus for special occasions
  • Prepare and cook foods of all types, either on a regular basis or for special guests or functions. Check the quality of raw and cooked food products to ensure that   standards are met.
  • Check the quantity and quality of received products.
  • Demonstrate new cooking techniques and equipment to staff.
  • Record production and operational data
  • To ensure the cooking and serving of all meals to guests and management whilst on duty or any invited guests authorized by management.
  • To ensure your involvement in any changes or alterations in the menu, based on the lack of supply or unavailability of ingredients.
  • Understand dietary requirements for guests and ensure the meals are prepared according to the clients’ needs
  • To regularly clean all kitchen shelves, crockery, and cutlery, as well as ovens and equipment when occupancies allow.
  • To ensure the correct issuing of quantities and quality of products based on the menu matrix for meals on a daily basis.
  • To maintain a consistent level of cooking during daily cooking duties and ensure quality guidelines are maintained in accordance with the number of guests and management
  • To maintain the correct separation of waste and to ensure that the waste is correctly disposed
  • To maintain high personal hygiene levels to ensure that food is not contaminated whilst in the process of preparing, dishing and plating.
  • To complete tasks assigned to you by the manager, and to ensure that all food produced is of the standard expected by yourself and the management, as well as the guests consuming the food prepared.
  • To adhere to, learn and practice any new methods of cooking, recipes for dishes that are on the menu.
  • To ensure the security of stock taken once issued from the main stores  to be used for the day.
  • To maintain and use correctly all assets associated with the position of chef including but not limited to ovens, gas cylinders, blenders, fridges and freezers, cutlery and crockery, as well as basins, taps and water supply in the kitchen.
  • To ensure a clean and sanitary kitchen is maintained on a daily basis.
  • Report to the Management any maintenance issues that need to be addressed during the course of your duties  that might hinder you from carrying out your duties.
  • To carry out any other reasonable duties as deemed fit by the  management.

How to Apply

Please send us only Cover Letter & CV to info@babylonlodge.com

Make sure you include valid referee’s contact details both email & direct phone contact. Also, state your salary expectations (give a specific figure) in your cover letter. The subject of your email should read CHEF

Closing Date : 17th April, 2020.

NOTE:

Late applications with incorrect email subjects or without a specific figure stating the applicant’s salary expectations will not be evaluated. If you do not hear from us please accept that your application did not meet our requirements.

DISCLAIMER:

WE DO NOT CHARGE ANYTHING TO OUR JOB SEEKERS. IF CALLED SUPPOSEDLY BY ANYONE ASKING FOR MONEY FOR SERVICES, PLEASE KNOW THEY ARE FRAUDSTERS.

Customer Service Officer x5 at Tanzania Electric Supply Company Limited

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POST

CUSTOMER SERVICE OFFICER – 5 POST

POST CATEGORY(S) MARKETING,MEDIA AND BRAND
EMPLOYER TANZANIA ELECTRIC SUPPLY COMPANY LIMITED (TANESCO)
APPLICATION TIMELINE: 2020-02-17 2020-03-01
JOB SUMMARY N/A

DUTIES AND RESPONSIBILITIES

i.    Provide quality services to the customers to ensure their needs are timely and effectively attended;

ii.    Ensure all reported or documented technical faults (Temporary Breakdown) are closed and follow-up of the open issues and individual customers are done timely to ensure minimal complain and effectiveness of our service to clients;

iii.    Handle all customer care issues at the region and become the official first point of contact with a customer to ensure no issues lay unattended and all complaints and cases are closed in the minimal time with less interruptions to a customer;

iv.    Deal with customer service survey feedback to ensure excellent customer care services is given to our clients and their needs are responded timely;

v.    Regularly and timely update customers in the region on issues regarding our services such as products and services; planned and unplanned maintenance; and
vi.    Advice Regional Customer Relation Officer on all customer care issues at the region to ensure, value and quality services are provided.

QUALIFICATION AND EXPERIENCE

Bachelor Degree either in Marketing, Business Administration (majoring in Marketing or Public Relations) or Mass Communication and Public Relations from recognized Institution; Computer knowledge is compulsory; and relevant working experience of one (1) year in a reputable organization.

REMUNERATION

TANESCO SARALY SCALE

How to Apply

Submit your CV and Application on Company Website : Click Here

Customer Services Officer II at Auwsa

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The Arusha Urban Water Supply and Sanitation Authority (AUWSA) is a legally established entity responsible for the overall operations and management of water supply and sanitation services in Arusha City. It is among of the best Authorities in Tanzania.

 

The core function of the Authority is to provide clean, portable and wholesome water to Arusha City residence and some part of Arusha and Arumeru Districts, disposal and treatment of waste water from customers connected to the central sewerage system.

 

In order to attain its vision and mission, AUWSA is seeking to recruit dynamic, experienced, competent and qualified Tanzanians to fill the following vacant posts within the Authority’s establishment.

 

CUSTOMER SERVICES OFFICER II (1 POST)

Appointing Authority: Management Committee.

Reports To: Head of Customer Services Section  

Minimum Required Qualifications and Experience:

  • Shall be a holder of a Certificate of Secondary Education and Advanced Certificate of Secondary Education;
  • Shall be a holder of a Bachelor Degree or Advanced Diploma in Business Administration (Marketing), Commerce in Marketing or equivalent qualification from a recognized Institution;
  • The candidate must have ability to speak and possess good writing skills in English and Kiswahili and be proficient in Computer applications.

Nature of Employment: Unspecified Period Contract

Main Duties & Responsibilities:

  1. To identify customers and their needs;
  2. To monitor and review business performance;
  3. To gather marketing information;
  4. To prepare monthly and quarterly complaints handling reports;
  5. To conduct market analysis to explore opportunities for better customer services;
  6. To ensure that customer’ bills complaints are positively and diligently addressed;
  7. To perform other related duties as may be assigned by the respective Supervisor.

 

PACKAGE:

All above vacancies carry an attractive competitive salary and remuneration package in accordance with the qualifications, required skills and experience stated in specific vacant post and AUWSA’s Scheme of Service and Salary Structure.

 

GENERAL CONDITIONS:

  1. All applicants must be citizens of Tanzania and not more than 40 years of age.
  2. Interested and qualified candidates are invited to apply by sending their application letters attached with certified copies of relevant certificates, testimonials and detailed Curriculum Vitae (CV).
  3. The CV must incorporate all contact: telephone numbers, mobile, postal address, e-mail and physical address.
  4. Only Certificate of Secondary Education (CSE) and Advanced Certificate of Secondary Education (ACSE) from National Examination Council of Tanzania (NECTA) are accepted, result slips are strictly not accepted.
  5. Certificates from foreign examination Bodies, Colleges or Universities should be verified by NECTA, NACTE or TCU.
  6. Only short-listed candidates (who meet requirements) will be contacted for interview.
  7. Applicants who will submit fraudulent documents will be subjected to criminal proceedings.
  8.  In addition to the qualifications mentioned, the incumbent is expected to posses the following traits:
      • Excellent communication skill.
      • High integrity and ability to adapt to changes quickly.
      • Capacity to work hard, under pressure and meet strict deadlines.
      • Ability to work under teamwork spirit, establish and maintain effective working relations with different people and stakeholders.
      • Ability to work under minimum supervision.

How to Apply

Applications should be addressed to the undersigned so as to reach him/her not later than 25th February, 2020 16:30 HRS. AUWSA is an equal opportunity employer woman with the required qualification and experiences are highly encouraged to apply.

MANAGING DIRECTOR, ARUSHA URBAN WATER SUPPLY & SANITATION AUTHORITY P.O.BOX 13600, ARUSHA

Tel: + 2547186, 254 8981, Fax: 254 7163, E-Mail: md@auwsa.go.tz  Website: www.auwsa.go.tz