Category Archives: Customer Service Jobs in Tanzania

Tracking Customer Care at Mohammed Enterprises Tanzania Ltd

METL Group is Tanzania’s largest home-grown company, worth more than $1 billion with a presence in 11 countries in Africa, such as Uganda, Ethiopia Kenya, Rwanda, Burundi Zambia, Mozambique, Malawi, DR Congo and of course Tanzania.

From providing logistic services to manufacturing products and brands that people love, METL group helps growth in the African Market and beyond.
We have the best available talent, and are consistently investing in our people and our infrastructure.
Job Title: Tracking Customer Care
Job Summary

GPS vehicle tracking , Monitoring , Supervision, and monitoring expenses

  • Minimum Qualification: Bachelor
  • Experience Level: Executive level
  • Experience Length: 3 years
Job Description
Metl Group of Company ,
Candidate should be able to perform the following:
-Learn the vehicle tracking web application
-Provide training t the tracking operators, tracking supervisors and unit head
-check the inventory status of the devices with the help of control room operator based on the calls received
-Inform all new updates in tracking system to unit heads and tracking operators
-Prepare and update the helpdesk issues tracker on a daily bases
-prepare and share consolidates and other tracking related reports to operations manager
-communicate through email & calls with all divisions/ customers and internal team for work coordination
-Maintain proper records for vehicles & devices transfer
-Close the help desk calls with inventory details
-Receiving new device request and check up request through tracking helpdesk,email or phone from all units/ customers and update in the local helpdesk system and inform to field coordinator
-Communicate and follow up all the complaints with field coordinator
-Filing of all documents ( like job card, inventory , vouchers) systematically and requlary
-Highlight any issue that requires specially( immediate attention to the operations
-Shall practice flexibility to land wherever needed
Candidate should have:
Diploma in any customer relations
– Experience in GPS vehicle tracking & monitoring , supervison,monitoring
-Salary will be Tsh 500,000/= gross
– Good communication skills

How to Apply

Apply this Job by Send your Application letter to recruitment@metl.net Only qualified candidates will be contacted , METL Company group is equal opportunity employer and hence encourage special challenged and female to apply.

Customer Service Officer at Speedball Courier Services Ltd

Location: Dar es salaam
Job Summary
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across several communication channels.
  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 1 year
Job Description
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
Requirements:
• Diploma, general education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

How to Apply

Please manually apply for this job using the details below: Send your application letter, CV to hr@speedballcourier.com by 06th November 2019. When applying do quote the post you are applying for in the Subject.

Hostel Receptionist x2 at Mbwawa Secondary School

Location: Dar es salaam

Job Summary

ELCT: EASTERN AND COASTAL DIOCESE INVESTMENT TRUST IS LOOKING FOR QUALIFIED AND SUITABLE CANDIDATES TO FILL THE FOLLOWING JOB VACANCY The ELCT-ECD Investment Trust is a registered commercial unit of the Evangelical Lutheran Church of Tanzania Eastern and Coastal Diocese that appraises investment projects of the Diocese.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 1 year
Job Description

General Terms and conditions to be observed

  • Good standard of personal presentation
  • Should have good customer care service skills
  • Should be calm and well organized even when working under pressure.
  • Should be a good team player
  • Age limit should be between 20-40 years.
QUALIFICATIONS AND SKILLS
  • Applicant should be a Diploma holder in Hotel Management or Marketing and Business Administration (Hospitality training will be an added advantage) or related field
  • Have computer skills and applications.
  • At least one year working Experience in this Field

Roles and Responsibilities
1. Welcome and greet guests and inform guests of hotel rates and services
2. Answer and direct incoming calls and confirm reservations for guests
3. ensure proper room allocation and confirm relevant guest information
4. verify guest’s payment method and issue room keys and direct guests to their rooms
5. compute all guest billings, accurately post charges to guest rooms and house accounts
6. Retrieve mail, packages and documents such as faxes for guests
7. listen and respond to guest queries and requests both in-person and by phone
8. Complete and maintain any incident reports, daily activity reports or other reports requested by management
9. Manage conference room bookings and scheduling
10. Monitor visitors to the hotel
11. Maintain a neat and orderly front desk and reception area.

How to Apply

All applicants are required to get endorsement from their respective Pastors/ Parishes Enclosed detailed CV and academic certificates; All applicants must indicate two referees with their addresses; Qualified and suitable Candidates are strongly advised to apply; Deadline for application is 20th November 2019. All applications should be addressed to the: SECRETARY GENERAL, ELCT-EASTERN AND COASTAL DIOCESE, LUTHER HOUSE BUILDING, P.O. BOX 837, DAR ES SALAAM. Email: info@elctecd.org PHYSICAL ADDRESS: Luther House Sokoine Drive.

Hostel Receptionist x2 at Mbwawa Secondary School

Location: Dar es salaam

Job Summary

ELCT: EASTERN AND COASTAL DIOCESE INVESTMENT TRUST IS LOOKING FOR QUALIFIED AND SUITABLE CANDIDATES TO FILL THE FOLLOWING JOB VACANCY The ELCT-ECD Investment Trust is a registered commercial unit of the Evangelical Lutheran Church of Tanzania Eastern and Coastal Diocese that appraises investment projects of the Diocese.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 1 year
Job Description

General Terms and conditions to be observed

  • Good standard of personal presentation
  • Should have good customer care service skills
  • Should be calm and well organized even when working under pressure.
  • Should be a good team player
  • Age limit should be between 20-40 years.
QUALIFICATIONS AND SKILLS
  • Applicant should be a Diploma holder in Hotel Management or Marketing and Business Administration (Hospitality training will be an added advantage) or related field
  • Have computer skills and applications.
  • At least one year working Experience in this Field

Roles and Responsibilities
1. Welcome and greet guests and inform guests of hotel rates and services
2. Answer and direct incoming calls and confirm reservations for guests
3. ensure proper room allocation and confirm relevant guest information
4. verify guest’s payment method and issue room keys and direct guests to their rooms
5. compute all guest billings, accurately post charges to guest rooms and house accounts
6. Retrieve mail, packages and documents such as faxes for guests
7. listen and respond to guest queries and requests both in-person and by phone
8. Complete and maintain any incident reports, daily activity reports or other reports requested by management
9. Manage conference room bookings and scheduling
10. Monitor visitors to the hotel
11. Maintain a neat and orderly front desk and reception area.

How to Apply

All applicants are required to get endorsement from their respective Pastors/ Parishes Enclosed detailed CV and academic certificates; All applicants must indicate two referees with their addresses; Qualified and suitable Candidates are strongly advised to apply; Deadline for application is 20th November 2019. All applications should be addressed to the: SECRETARY GENERAL, ELCT-EASTERN AND COASTAL DIOCESE, LUTHER HOUSE BUILDING, P.O. BOX 837, DAR ES SALAAM. Email: info@elctecd.org PHYSICAL ADDRESS: Luther House Sokoine Drive.

Senior Customer Service Officer at The Energy and Water Utilities Regulatory Authority (EWURA)

The Energy and Water Utilities Regulatory Authority (EWURA) is an independent, World-Class Regulatory Authority responsible for licensing, tariff setting and quality of service regulation of the Electricity, Petroleum, Natural Gas and Water sectors. EWURA has the following vacancies for which suitably qualified Tanzanians are invited to apply. All electronic applications shall channel through jobs@ewura.go.tz while hardcopies shall physically be submitted to the Director General, EWURA Headquarters in Dodoma.

1. LEGAL AFFAIRS Post Title: Senior Customer Service Officer Duty Station: EWURA Central Zone -Dodoma Reports to: Zonal Manager

Senior Customer Service Officer will be primarily responsible for handling complaints from customers in the Zonal Office in accordance with the established guidelines and procedures. Duties and responsibilities: i) To receive record and manage complaints received in a zone. ii) To follow up and ensure that all received complaints are attended. iii) To follow up and ensure that all complainants receive feedbacks on their concerns within the prescribed time. iv) To undertake field visits to follow up on complaints. v) To manage and store all received complaints. vi) To assist in facilitating public awareness campaigns on the Authority’s complaint handling facility. vii) To participate and provide inputs to consumer complaints hearing sessions. viii) To assist in providing customer service related inputs to drafting of various legal instruments. ix) To undertake any other duties as assigned by the supervisor.

Academic Qualifications and Experience: The ideal candidate for this position should have the following qualifications and experience: i) University Degree in Law, Business Administration, General Management, Economics or Engineering. ii) Possession of Master degree qualifications in relevant field mentioned above will be an added advantage.
2
iii) Knowledge and Competence in Information and Communications Technology (ICT) application iv) Knowledge and familiarity in Regulated Sectors will be an added advantage v) Possession of at least five (5) years’ experience in relevant fields

How to Apply

Application letter with Curriculum Vitae (CV) including e-mail address or day time contact telephone number, together with photocopies of certificates and transcripts (certificates from Foreign Universities should be verified by The Tanzania Commission for Universities

3 (TCU), Birth certificate, one passport size photo and names and contacts of three referees should be addressed to reach the under-mentioned by 25th October,2019.

Only short-listed candidates meeting the above criteria will be invited for interview. Lobbying and canvassing for employment will not be entertained and may work to the candidate’s disadvantage. Application letter should be addressed to: The Director General,

Energy and Water Utilities Regulatory Authority (EWURA) 4th Floor

PSSSF House Makole Road,

P O Box 2857

DODOMA

Customer Service Officer at Job Junction Tanzania

Minimum Qualification

Diploma Years of Experience 1 years

 

Main Job Task and Responsibilities

1)Answer incoming calls and respond to customer’s emails.

2)Management and resolve customer complaints regarding Wassha services.

3)Sell Wassha products and place customer orders in the computer system.

4)Provide product and service information to customers concerning Wassha service

Research required information using available resources

5)Research, identify, and resolve customer complaints using applicable Wassha software

6)Process orders, forms, and application

7)Document all call information according to standard operating procedures.

 

Education and Experience

-High school diploma, Bachelor degree or equivalent

-Proficient in relevant computer applications

1 years of experience in a call center environment

Knowledge of customer service practices and principles

-Excellent data entry and typing skills

 

SALARY RANGE:

600,000/ – 700,000/= Tshs

 

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Customer Service Representatives x2 at Tanzania Electric Supply Company Limited

DUTIES AND RESPONSIBILITIES:

i.Handle customer inquiries/ complaints and ensure customers receive efficient and satisfactory services in the Region;

ii.Receive calls from customers and relay information to the recipient staff clearly, timely and perfectly;

iii.Register all customer complaints in the special register and TANESCO’S Service Delivery Management System (SDM);

iv.Proper recording of time used to restore/repair/respond to customer complains/breakdowns;

v.Answering customers queries and give clear clarification to customers; and

vi.Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

 

QUALIFICATION AND EXPERIENCE:

•Certificate in Marketing or Customer Services from registered and recognized Institution/University;

•Form IV and/or both IV/VI Secondary School Academic Certificates;

•Computer knowledge is compulsory.

•One year working experience in a related field.

REMUNERATION: Salary Scale TANESCO SARALY SCALE

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