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| NMB Bank Plc |
Senior Digital Products Manager (1 Position(s))
Job Location: Head Office
Job Purpose:
Responsible
for business processes and digital offerings including Value added
services (VAS) of all retail digital channels; striving for cheapest
alternative service delivery, with the aim of delivering best
self-service user experience which drives usage and revenue of digital
products.
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Main Responsibilities:
Digital Business
- Build, refine and review business models for Digital distribution channels
- Develop
and negotiate strategies and positions by studying integration of new
ventures with company strategies and operations, examining risks and
potential opportunities, and estimating partner’s needs and goals. - Carry
out continuous market intelligence on Retail digital Products, new
technologies, consumer behaviours; and recommend product improvements - Provide
statistics and periodic reports to aid in management decisions and
promote digital banking and financial inclusion national agenda - Driving
Non-Interest Income initiative to ensure the income generated by
digital channels is in accordance with the approved budget and advising
product teams and sales teams
Digital Channel life Cycle Management
- Manage
interactions with Retail and Wholesale business teams as well as ICT
team to understand and translate market requirements / new products into
innovative product solutions that meet customer expectation as well
management strategic objective. - Present new products and services and enhance existing relationships.
- Work with technical staff and other internal teams to meet customer digital needs.
- Fully arrange and participate in internal and external client debriefs.
- Using
knowledge of the market and competitors to identify and develop the
company’s unique selling propositions and differentiators. - Submit monthly analyzed digital performance reports and keeping accurate, consumable data for forecasts
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Customer focus & Project Management
- Lead the introduction of new digital services and improvements and evolution
- Ensure
that initiatives are completed on time and as per business case, that
stakeholders’ expectations are met, and that resources are efficient - Understand the company’s goal and purpose in order to continually enhance the company’s performance
- Conduct
feasibility studies by attending industry functions, such as
association events and conferences, and provide feedback and information
on market and creative trends. - Responsible for delivering
internal and external projects representing business, ensuring
availability, recoverability, high performance in a risk management
manner
Value Added Services (VAS)
- Responsible
for strategic development of VAS that may be consumed by customers
outside the Branches i.e., ATMs, Mobile Banking (USSD, APPs, NFC,
Tokenization and Digitization) and Internet Banking - Responsible
for MNOs and Aggregators joint products and relationship management to
ensure reliable services and availability of services all the time. - Responsible
for additional billers, performance, monitoring and their management to
ensure the operations is in line with MoU and SLAs. - Support ICT, operations and other relevant departments during integrations and business management with vendors.
- Work
with the Risk team to ensure that exposure on VAS related products is
within tolerable risk level by fully engaging them during approval
processes. - Regular review and monitoring of virtual accounts and
collections accounts which power MNO Collaborations for proper limits
and approvals - Responsible in ensuring VAS products and services are adhering to BOT, TCRA, FCC and FSDT guidelines and law of the land.
Knowledge and Skills:
- Business understanding of commercializing technological innovations for opportunity.
- Behavioral Building a Successful Team, Collaboration, Communication, Innovation, Strategic Decision Making
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Qualifications and Experience:
- Bachelor’s
degree or its equivalent in Banking, Finance or Business; with strong
IT skills gained either through study or research. - Minimum of 5 years’ experience in Digital/Mobile Financial services.
- Prior exposure to alternative channels institutions would be an added advantage.
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NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Job opening date : 02-Jan-2023
Job closing date : 20-Jan-2023
