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| NMB Bank Plc |
Zone Systems Administrator – Fixed Term (2yrs) (1 Position(s))
Job Location : Highlands Zone
Job Purpose:
Perform daily maintenance, monitoring and support of NMB working tools
at Head Office and branches, quality assurance of work done by suppliers
and service delivery that meet and exceed business and customers’
expectations (availability, recoverability, security and continuous
improvement).
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Main Responsibilities:
-
Daily and scheduled maintenance of Branch user working tools (
Desktops, Laptops, Teller Printers, MFP’s, Desktop Printers, Flatbed
scanners, Cheques Scanners, CCTV gargets, Agri-vouchers scanners, forex
boards, Note Machines Counting, Sorting, Banding & Strapping
Machines), Electric power systems (Generators, Uninterruptible Power
Supply – UPS, Stabilizers, Inverters, Solar / Wind Power systems, etc.),
Self Service terminals (Onsite & Offsite ATMs, Branch POS
terminals, Merchant and Agents POS terminals, etc.). - Perform
daily morning checks for all the branches within your zone to and
resolve/escalate all the problems that require maintenance. - Updating
and maintenance of Asset Management database, current inventory,
disposal process and managing the life cycle of branch working tools
every six months. - Resolution and closure of support working
tools incidents and problems logged into Service manager from
branches/head office ensuring SLA(s) and customer expectations are met - Attendance of all planned maintenance activities such as preventive and corrective maintenance of working tools.
- Supervise
vendors (Quality Assurance) on site when conducting planned and
unplanned maintenance of working tools to ensure quality of the
completed job (good workmanship) at the shortest possible duration to
avoid unnecessary delays at a minimum disruption of customer service and
cost effectiveness. - Ensure that daily, weekly, and monthly
statistics, status reports, and graphical aids are completed and
continually modified to meet the needs of the department. - Provide
first-aid / basic troubleshooting training to two Branch IT Champions
that will be identified at every branch. The Branch IT Champions will be
the first contact points for Zone Systems Administrator regarding all
ICT systems incidents and problems. - Escalate and closely
follow-up with Second level support (respective Head Office ICT
section), and 3rd level support (system vendors) for all branch IT
systems incidents and problems which cannot be resolved by him / her. - Daily follow-up to ensure that all PCs and laptops are protected with latest NMB standard security controls
- Planning
and carrying out all his/her duties in the area (branch visits, etc.)
in good order of priority and cost-effective manner - Prepare and
submit the list of obsolete, end of life equipment and computers for
donation quarterly. Ensure all items are rechecked to avoid disposing
equipment that are still fit for NMB. Facilitate the sign off from the
zonal level. - Responsible for installation and configuration of ATMs and monitor the performance/UPTIME of zone.
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Knowledge and Skills:
- Technical knowledge of banking IT systems used in branches.
- Ability to work in a fast-changing banking service environment.
- Ability to provide basic user training to branch staff.
- Ability to provide basic technical training to branch IT champions.
- Strong knowledge on head office working tools and other computer peripherals
- Commitment to the values of integrity, accountability, transparency, scientific rigor and drive
- Positive self-esteem, confident, good oratory and communication skills.
- IT systems troubleshooting skills.
- Must be committed to self-development and be enthusiastic about acquiring new skills and embracing new technologies
- Time planning, organizing and logistics skills
- ICT Service Management skills (ITIL) will be added advantage
- Networking skills (CCNA)
- Ability to work on own initiative and be a self-starter, prioritizing work with minimum supervision and work under pressure.
- Ability to quickly understand new technologies’ benefits and how these may impact current business practices.
- Ability to present technical data in a comprehensive, yet clear manner.
- Technical interaction with vendors, contractors, and other stakeholders
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Qualifications and Experience:
- Bachelor’s degree or its equivalent in ICT engineering discipline.
- Certification in any IT systems (e.g., Cisco, Microsoft, etc.) will be an added advantage
- At least 3 years of relevant work experience in banking IT systems support.
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NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Job opening date : 06-Dec-2022
Job closing date : 20-Dec-2022 .
