Customer Service Officer at Speedball Courier Services Ltd

Location: Dar es salaam
Job Summary
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across several communication channels.
  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 1 year
Job Description
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
Requirements:
• Diploma, general education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

How to Apply

Please manually apply for this job using the details below: Send your application letter, CV to hr@speedballcourier.com by 06th November 2019. When applying do quote the post you are applying for in the Subject.

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